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Nighthawk X4 R7500v2 Access Control does not work

motorbikematt
Aspirant

Nighthawk X4 R7500v2 Access Control does not work

Frustrating behavior with my  device, router firmware version V1.0.3.10

I cannot block a device that is using my network.

Advanced>Security>Access Control

the checkbox next to Turn On Access Control is  checked.


I go to the list of the devices that are currently connected, indicating "Allowed" under the status. I click the checkbox next to any of them (for example, an iPad my cousin is addicted to).   I then click the "Block" button. 

I get a popup that asks:
"Do you really want to block access to selected device(s)?"
I select OK.

Screen refreshes,  nothing happens; the device still says Allowed!

 

I've rebooted the device twice, no luck! 

Anybody else have this issue?

 

 

 

Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 1 of 6

Accepted Solutions
JamesGL
Master

Re: Nighthawk X4 R7500v2 Access Control does not work

Hi motorbikematt,


Try to reset the router to factory default and manually reconfigure the device.

View solution in original post

Message 4 of 6

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JamesGL
Master

Re: Nighthawk X4 R7500v2 Access Control does not work

Hi motorbikematt,

 

I tried to replicate your concern but I was not able to reproduce the same behavior. Mine works fine.

 

 

 

Message 2 of 6
motorbikematt
Aspirant

Re: Nighthawk X4 R7500v2 Access Control does not work

Thank you for trying to replicate!! That is interesting data, even if it isn't a solution.

Tell me, when did you buy yours? Is it 'younger' than mine?
Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 3 of 6
JamesGL
Master

Re: Nighthawk X4 R7500v2 Access Control does not work

Hi motorbikematt,


Try to reset the router to factory default and manually reconfigure the device.

Message 4 of 6
JamesGL
Master

Re: Nighthawk X4 R7500v2 Access Control does not work

Hi motorbikematt,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 5 of 6
Dodd52
Aspirant

Re: Nighthawk X4 R7500v2 Access Control does not work

I have the same router and the same issue.  I can't block an intruder in my network.  I bought my router in Dec 2015.

Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 6 of 6
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