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Nighthawk X6 - Model R8000 no longer connecting to Internet
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2017-05-22
07:48 PM
2017-05-22
07:48 PM
Hello! I purchased this router about 2 months ago and it was working fine until about 3 days ago. I am no longer able to get a wifi connection and receive an error message that it is not connected to the Internet.
I am unable to connect with my Mac (OS X Yosemite) nor any of our iPhone 6 nor our iPads. On our IMac, i checked under System Preferences, Network and for our WiFi, it shows it is ON and has a description stating "Wi-Fi has the self-assigned IP address 169.254.199.19 and will not be able to connect to the Internet".
I have tried rebooting our cable modem, router and desktop which has not helped any. I have also checked the cable modem & router -- both appear to be normal based on their lights -- the Internet connection is showing lit for bitb and they are both blinking as if data is moving between them.
I did a bit of research and noticed that my WiFi is configured for "Using DHCP" and the Condigure IPv6 is set to automatically. IPv4 Address is 168.254.199.19 with a subnet mask if 255.255.0.0 and the router does not have an IP address. I tried Remeejnd eve DHCP Lease several times and it did not solve the problem.
Not sure what to try next... any suggestions as I am clueless! Not sure why this set up stopped working all of a sudden when it was fine for the past 2 months -- we haven't made any changes nor updated our software recently.
Thanks!
I am unable to connect with my Mac (OS X Yosemite) nor any of our iPhone 6 nor our iPads. On our IMac, i checked under System Preferences, Network and for our WiFi, it shows it is ON and has a description stating "Wi-Fi has the self-assigned IP address 169.254.199.19 and will not be able to connect to the Internet".
I have tried rebooting our cable modem, router and desktop which has not helped any. I have also checked the cable modem & router -- both appear to be normal based on their lights -- the Internet connection is showing lit for bitb and they are both blinking as if data is moving between them.
I did a bit of research and noticed that my WiFi is configured for "Using DHCP" and the Condigure IPv6 is set to automatically. IPv4 Address is 168.254.199.19 with a subnet mask if 255.255.0.0 and the router does not have an IP address. I tried Remeejnd eve DHCP Lease several times and it did not solve the problem.
Not sure what to try next... any suggestions as I am clueless! Not sure why this set up stopped working all of a sudden when it was fine for the past 2 months -- we haven't made any changes nor updated our software recently.
Thanks!
Solved! Go to Solution.
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2017-05-22
07:53 PM
2017-05-22
07:53 PM
What ISP modem Mfr and Model # do you have?
Have you done a full factory reset and set up from scratch using a wired LAN cable PC to set up the router.
Any other wifi neighbors near by? How many?
What version of FW is currently loaded?
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2017-05-22
07:53 PM
2017-05-22
07:53 PM
What ISP modem Mfr and Model # do you have?
Have you done a full factory reset and set up from scratch using a wired LAN cable PC to set up the router.
Any other wifi neighbors near by? How many?
What version of FW is currently loaded?
Message 2 of 4
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2017-05-22
08:26 PM
2017-05-22
08:26 PM
Re: Nighthawk X6 - Model R8000 no longer connecting to Internet
Hello FURRYe38 - per your suggestion, I went ahead and did a full factory reset and set up the router from scratch -- I am now up and running again. Thanks for helping this novice out!
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2017-05-23
09:12 AM
2017-05-23
09:12 AM
Re: Nighthawk X6 - Model R8000 no longer connecting to Internet
Glad its working. Let us know next time about what modem you have.
Enjoy!
Message 4 of 4
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