Nighthawk X6 R8000 Router Firmware Update Issue

[michaelwong]

There is no way for my router to update the firmware.

Tried Router Update / A router firmware upgrade is avaliable with no luck. Please help. Thanks.

[JamesGL · Accepted solution]

Hi michaelwong,

Make sure to unzip the downloaded file. The file that should be loaded on the router has the .chk extension.

[michaelkenward]

Hard to understand what you are saying without the picture that has yet to arrive.

The user manual tells you how to do a manual firmware flash:

>>>>> R8000 | Product | Support | NETGEAR <<<<<

See page 133.

[michaelwong]

The firmware downloaded from Netgear support should be valid. However, the update is not working.

[JamesGL · Accepted solution]

Hi michaelwong,

Make sure to unzip the downloaded file. The file that should be loaded on the router has the .chk extension.

[JamesGL]

Hi michaelwong,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

[michaelwong]

Tried unzip the zip file. It is not helping.

[michaelkenward]

You seem to be going through several updates in one leap. You are five behind the latest. It should work, but you could try using an intermediate firmware. First try the one after your current version.

[michaelwong]

Tried the following version:

R8000-V1.0.3.26_1.1.18.zip

R8000-V1.0.3.4_1.1.2.zip

Same error message "This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product. " is returned

[michaelwong]

Is there any other way to perform update of firmware?

[michaelkenward]

You could reset the device to the factory settings and see if that works.