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Nighthawk X6 R8000 blocking new phone

rlefevre
Aspirant

Nighthawk X6 R8000 blocking new phone

My router has my new iPhone 7Plus as Blocked in Access Control.  I have tried selecting ALLOW numerous times but it always comes back as Blocked.  Any ideas?  It also has Blocked my wife's Dell Laptop, both WiFi and wired.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
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ElaineM
NETGEAR Employee Retired

Re: Nighthawk X6 R8000 blocking new phone

Thank you for the update, @rlefevre

 

How about if you disable Access Control for the mean time and then set the devices that needs to be Allowed then set it back to Block after?

If that didn't work then try to reinstall the firmware and factory reset the router.

 

ElaineM
NETGEAR Community Team

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rlefevre
Aspirant

Re: Nighthawk X6 R8000 blocking new phone

When i had turned ON "Access Control" in the Security Menu, to try to enable those devices that came up as blocked is when i had this problem.  I read the on-line manual on that subject, and found out that if I turned OFF Access Control, all devices are allowed to connect, even if the device is in the blocked list.  I turned Access Control Off, and all my devices can now access the internet and each other.

I still don't know why some devices were Blocked, but at least the work now.

Message 2 of 3
ElaineM
NETGEAR Employee Retired

Re: Nighthawk X6 R8000 blocking new phone

Thank you for the update, @rlefevre

 

How about if you disable Access Control for the mean time and then set the devices that needs to be Allowed then set it back to Block after?

If that didn't work then try to reinstall the firmware and factory reset the router.

 

ElaineM
NETGEAR Community Team
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