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Re: Nighthawk X6 R8000 reboot itself randomly

Tronno
Tutor

Nighthawk X6 R8000 reboot itself randomly

Aloha, my Nighthawk X6 R8000 reboot itself randomly. Frequenly while using my computer or tablets. My network connections are droped.

I firgure it out when I log into the Nighthawk X6 R8000 --> Advanced --> Show Statistics --> System Up Time

It show that the router has been rebooted. with system time only a few mins.

 

System info:

Hardware Version R8000

Firmware V1.0.3.4_1.1.2

 

Devices on the network.

phone, printers, wire computer and wireless laptop, NAS, smart TV, andriod and ipads.

 

Trouble shooting steps taken.

1: reset to factory

2: update firmware

3. remove all setting, update only the wifi name and password.

 

4. Change power plug.

5. Plug into UPS power.

 

Its the router defected? or any other trouble shooting steps I can try.

thanks

--tronno

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 8
GSD2017
Guide

Re: Nighthawk X6 R8000 reboot itself randomly

I am having the same issue which started after the release of the security firmware update back in Nov. I never had any issues up until that moment
Message 2 of 8
JamesGL
Master

Re: Nighthawk X6 R8000 reboot itself randomly

Hi All,

 

If you revert to the previous firmware, will the reboot issue still happens?

Message 3 of 8
LeeH
Prodigy

Re: Nighthawk X6 R8000 reboot itself randomly

You should reset AFTER each upload of firmware.  It may be your power supply.

Message 4 of 8
Tronno
Tutor

Re: Nighthawk X6 R8000 reboot itself randomly

I did rebook and reset to default after firmware upgrade. It was still having random drops.

 

However, now that I rolled back to V1.0.3.26_1.1.18  and it's running fine with out reboot for a few weeks.

Message 5 of 8
GSD2017
Guide

Re: Nighthawk X6 R8000 reboot itself randomly

Mine has been rebooting on the current firmware update of V1.0.3.26_1.1.18 which is the most current one. The rollback was V1.0.3.4_1.1.2 which I had no issue with at all baring the security flaw in it.

Message 6 of 8
GSD2017
Guide

Re: Nighthawk X6 R8000 reboot itself randomly

LeeH,

 

    I did do a reset after the last firmware update. This devices is less than a year old so I am not sure it would be power supply since it has been working fine up until the V1.0.3.26_1.1.18 update.

Message 7 of 8
Tronno
Tutor

Re: Nighthawk X6 R8000 reboot itself randomly

I did a roolback firmware--> reset to default --> upgrade firmware --> reset to default and seem to be working fine now.

Message 8 of 8
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