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Nighthawk X6 R8000 slow with Ubee DW36C

jeremygotcher
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Nighthawk X6 R8000 slow with Ubee DW36C

I've had my R8000 for about 2 years and its been a great router until tonight, About 2 days ago I upgraded my internet from 50Mbps / 5Mbps to 100Mbps /10Mbps when I got the device from Spectrum (Time Warner) I immediately noticed that it was a another router not a modem. So I called them to tell them and they said they could disable some things inside the router to make it function as a modem and let my netgear handle the DHCP and security. So we did and I connected the router and did a speedtest and noticed I was getting 50/5 so I disconnected the router and connected my laptop directly to the modem and I'm getting 107Mbps / 11Mbps.. Reconnected the Netgear and it went back down..

 

I've tested and tried different things but I can't figure it out..

 

Anyone with a suggestion would be welcome.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
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ElaineM
NETGEAR Employee Retired

Re: Nighthawk X6 R8000 slow with Ubee DW36C

Welcome to the community, @jeremygotcher

 

Did you try to power cycle the devices?

Turn off the modem, router and computer then turn it back on after 2 minutes.
If you get the same result, reinstall/upgrade the firmware of the router.

You may download and follow the instructions on how to upload it on this link

After firmware update, factory reset the router then reconfigure to get the connection back.

Observe your connection and test the speed.

 

ElaineM
NETGEAR Community Team
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