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Nighthawk X8 AC5000 won't start wifi, or givi IP via ethernet

defectiverouter
Aspirant

Nighthawk X8 AC5000 won't start wifi, or givi IP via ethernet

About a year and a half ago, I got a Nighthawx X8, had a ton of problems with it, it was stuck in a boot loop, couldn't get it out. Per netgear support, they suggested I take it back to the store. In the mean time, I got a nice Linksys loaned to me to use, so I was using that. I took the router back to the store, got it swapped out with a new one, but since I already had a router up and running, it sat on a shelf and I didn't think anything of it. Fastforward to today. Friend asked for the loaned router back, so I opened up a (Still sealed) router.... followed all the appropriate quick start guides. No "netgear80" showing up on wifi. let it sit there for an hour, while it flashed lights on and off. Finally got to a solid light set. Red power, and all the anntenna light up, and WiFi light up. Still no wifi. Plug in with Ethernet. Cannot get an IP assigned, keep getting self assigned IP's. 

Factor rest, try the whole process over, to the same result.

Call netgear support, since it's "purcahse date" was technically when I replaced the old one, I'm out of warrenty time and they can't help any even though the shrinkwrap was opened today.

Anyone have any ideas on how to make this thing not a giant paperweight with some lights on it?

Model: R8300|Nighthawk X8 AC5000 Smart WiFi Router
Message 1 of 6
antinode
Guru

Re: Nighthawk X8 AC5000 won't start wifi, or givi IP via ethernet

> [...] Finally got to a solid light set. Red power, [...]

   You may be a candidate for the TFTP recovery scheme.  See, for
example:

      https://community.netgear.com/t5/x/x/m-p/1622096

Message 2 of 6
defectiverouter
Aspirant

Re: Nighthawk X8 AC5000 won't start wifi, or givi IP via ethernet

While trying to to a TFTP load of the latest firmware, I see one of the following

Most common: No response from server.

 

An Error of type 65 occurred

An Error of type 64 occurred

 

If I do it right after turning it on, I usually see: An Error of type 103 occured 

 

 

Message 3 of 6
antinode
Guru

Re: Nighthawk X8 AC5000 won't start wifi, or givi IP via ethernet

> While trying to to a TFTP load of the latest firmware, [...]

   Not a very detailed description of what you did.  Which TFTP client
program did you use?  (I'd suggest the command-line one supplied with
Windows.)  Did you configure a suitable static IP address on your
computer before doing this?  Which file are you trying to send?

> An Error of type [xxx] occurred

   I don't know what those numbers mean.

> Most common: No response from server.

   I'd try a "ping" test before any TFTP action.  If that fails, then
there's little hope for a TFTP file transfer.

Message 4 of 6
defectiverouter
Aspirant

Re: Nighthawk X8 AC5000 won't start wifi, or givi IP via ethernet

Using the mac client, linked on the page to use. Setup with 192.168.1.10 as a static IP, 255.255.255.0, and the default gateway (or router as macs like to call it) as 192.168.1.1

I attempted to send botht he ZIP and the CHK file extracted from the zip "R8300-V1.0.2.128_1.0.97" since I'm not sure if the device expects the zip or the chk.

 

It "pings" for a very short window...

 

PING 192.168.1.1 (192.168.1.1): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

...

Request timeout for icmp_seq 38

64 bytes from 192.168.1.1: icmp_seq=39 ttl=100 time=3.606 ms

64 bytes from 192.168.1.1: icmp_seq=40 ttl=100 time=1.534 ms

64 bytes from 192.168.1.1: icmp_seq=41 ttl=100 time=1.799 ms

64 bytes from 192.168.1.1: icmp_seq=42 ttl=100 time=1.782 ms

Request timeout for icmp_seq 43

...

Request timeout for icmp_seq 118

Request timeout for icmp_seq 119

--- 192.168.1.1 ping statistics ---

121 packets transmitted, 4 packets received, 96.7% packet loss

round-trip min/avg/max/stddev = 1.534/2.180/3.606/0.830 ms

 

I've tried to time it to hit send right as the first ping responds, but I almost always get "no response from server.

64 seems to be an illegal operation of some sort from what I can find online, 65 I can't seem to find a clear explination of.

Message 5 of 6
antinode
Guru

Re: Nighthawk X8 AC5000 won't start wifi, or givi IP via ethernet

> [...] I'm not sure if the device expects the zip or the chk.

   Definitely _not_ the ".zip".

> Using the mac client, [...]

   Ah.  That suggests that the error numbers are "errno" values.  From
"errno.h":

#define EHOSTDOWN       64              /* Host is down */
#define EHOSTUNREACH    65              /* No route to host */

#define ENOPOLICY       103             /* No such policy registered */

   EHOSTDOWN and EHOSTUNREACH are generic network problems.  I have no
idea what ENOPOLICY is.

> Setup with 192.168.1.10 as a static IP, [...]

   That all sounds plausible.

> I've tried to time it to hit send right as the first ping responds,
> but I almost always get "no response from server.

   That's what I'd've suggested, unfortunately.  Other than "try, try
again", I may not have any further wisdom.

   If more speed would help, then you might try scripting the "tftp"
command sequence.  For example, put the following into a text file, say,
"tftp.sh":

#!/bin/sh

if [ -z "$1" ] ; then
    echo "Usage: $0 file IP_addr"
    exit 22
fi

if [ -z "$2" ] ; then
    a='192.168.1.1'
else
    a="$2"
fi

### until ping -c 1 -t1 $a ; do
###     :
### done

echo "   TFTP $1 $2"
tftp $a <<EOD
binary
put $1
quit
EOD

   Then, to make it executable:

      chmod a+x tftp.sh

To run it:

      ./tftp.sh your_firmware_file your_router_IP_addr

(Remove the "### " strings to loop until "ping" works, but that makes it
hard to kill this crude script.)

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