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Nighthawk X8 R8500 Samsung and apple products not connecting wifi

Iief
Aspirant

Nighthawk X8 R8500 Samsung and apple products not connecting wifi

Hi All, 
So I'm having a strange issue with my wifi. I've had the Nighthawk for approx two months and everything was working fine up until this last week, where only apple and samsung products (iphone, S8, samsung TV and iPad) will not connect to the wifi, samsung products stating that "unable to obtain IP address" and the apple products stating "no internet connection available". I updated the firmware, completed a reboot and facotry reset, all to no avail. We have 2x PC's in the house + two xbox's that have no issues connecting to the wifi. It only seems to be impacting Samsung and apple. Does anyone know how to fix? Appreciate any advice.
Thanks,

Message 1 of 6
ElaineM
NETGEAR Employee Retired

Re: Nighthawk X8 R8500 Samsung and apple products not connecting wifi

Welcome to the community, @lief

 

Did you factory reset the router?

After reset, reconfigure the router to get back the internet access. 

 

ElaineM
NETGEAR Community Team
Message 2 of 6
Iief
Aspirant

Re: Nighthawk X8 R8500 Samsung and apple products not connecting wifi

Thanks for the reply @ElaineM. Yes, I performed a factory reset and logged in with my ISP details. I'm still having the same issue, where my PC's and xbox's will conecct no worries. But other products are failing to connect wirelessly. 

Any help would be appreciated.

Thanks,

Message 3 of 6
William10a
Master

Re: Nighthawk X8 R8500 Samsung and apple products not connecting wifi

Have you tried resetting up the devices too your network again ?

Message 4 of 6
Iief
Aspirant

Re: Nighthawk X8 R8500 Samsung and apple products not connecting wifi

@William10a yep, have tried forgetting the network and reconencting. Still encounters the same issues. 

Message 5 of 6
William10a
Master

Re: Nighthawk X8 R8500 Samsung and apple products not connecting wifi

Did you update the firmware when this happen and is the firmware for your devices up to date?

 

Message 6 of 6
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