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Nighthawk drop internet

lon000007
Aspirant

Nighthawk drop internet

The Nighthawk wifi router keeps dropping internet connect, then restart, connected and drop. I try to reset the router it doesn't work, update the new firmware it doesn't work, I really need some help.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4
antinode
Guru

Re: Nighthawk drop internet

> [...] I try to reset the router it doesn't work, update the new
> firmware it doesn't work, [...]

 

   "try to reset"?  "try"?  What, exactly, did you do?  What, exactly,
happened when you did it?

 

   _What_, exactly, "doesn't work"?  Does the settings reset operation
not reset the settings, or does a settings reset not solve the problem,
or what?

 

   What is this "the new firmware"?  What was the old firmware?  Does
the firmware load operation fail, or does the (unspecified) "the new
firmware" not solve the problem, or what?

 

> Model: R7000|AC1900 Smart WIFI Router

 

   Is that accurate?  Many reports here suggest that version V1.0.9.42
causes fewer problems than later versions.

Message 2 of 4
lon000007
Aspirant

Re: Nighthawk drop internet

reset, press the reset button at the back of the router, unit reboot and setting reset, still have the issue

firmware, i have no clue which firmware, it was the nighthawk app insist to install the later version, before i can log in the app either the old or the later firmware it does not solve the problem

should i buy a new one?

 

 

Message 3 of 4
antinode
Guru

Re: Nighthawk drop internet

> [...] the nighthawk app insist to install the later version, [...]

 

   Use a web browser instead of some Netgear app?

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.

 

> [...] should i buy a new one?

 

   If you can't solve the problem, ...

Message 4 of 4
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