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Nighthawk internet offline

juetenglord
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Nighthawk internet offline

Hi,

 

when I open the nighthawk app, the internet status displays that it's offline but it definitely isn't since I'm currently using this now and I could even check the internet speed menu. Searching this issue showed that I might need to update the firmware but I can't seem to do this manually.

 

current info about my RAX120 modem:

app version: 2.5.4.0

firmware version: 1.0.1.22

 

most WiFi devices are connected although I noticed that the philips hue sometimes doesn't work I'm not sure if this is related to the net status of the router

 

appreciate any advice out there!

 

 

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Re: Nighthawk internet offline


@juetenglord wrote:

when I open the nighthawk app, the internet status displays that it's offline

 

Android or iOS?

 


@juetenglord wrote:

current info about my RAX120 modem:

 


That's a router, not a modem.

 

It might help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?


@juetenglord wrote:

Searching this issue showed that I might need to update the firmware but I can't seem to do this manually.

 


 

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

 

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

Check the section in the manual on updating the firmware.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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