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After 2 years of no problems, my internet stopped connecting. I called the internet company and they showed me that my internet was fine (plug ethernet cord into computer). The tech said it was a problem with the router. Where do I start to look for the problem? Thank you
Thanks for the questions. I'm not sure I have good answers...
What firmware is on the router? - not sure? Nothing has changed.----Might be if auto-updates is on.
What modem/gateway is it connected to? Comtrend NexusLink (I know this is working fine)----and it could be working perfect. But we'd like the model because sometimes a double nat can cause this issue.
What are the led's on the router doing? The Two left (most) lights are white----None of the rest are on? Do you have anything connected to the router via ethernet? Those 2 icons are power and internet. White on internet tends to indicate its connected. But your 2.4ghz/5ghz leds are off. And if you have nothing hardwired into it, maybe the wifi on/off button got hit and shut off the wifi. Push and hold it for 2 seconds. (2nd from the right led/button)
Are you able to access the router's gui? Not sure what gui is?---thats access the router through the browser and not using the app.
Thanks for the questions. I'm not sure I have good answers...
What firmware is on the router? - not sure? Nothing has changed.----Might be if auto-updates is on.
What modem/gateway is it connected to? Comtrend NexusLink (I know this is working fine)----and it could be working perfect. But we'd like the model because sometimes a double nat can cause this issue.
What are the led's on the router doing? The Two left (most) lights are white----None of the rest are on? Do you have anything connected to the router via ethernet? Those 2 icons are power and internet. White on internet tends to indicate its connected. But your 2.4ghz/5ghz leds are off. And if you have nothing hardwired into it, maybe the wifi on/off button got hit and shut off the wifi. Push and hold it for 2 seconds. (2nd from the right led/button)
Are you able to access the router's gui? Not sure what gui is?---thats access the router through the browser and not using the app.
