Nighthawk router shows ethernet cable error when connecting to wall port.
To clarify, the router is a Nighthawk R7960P, but it didn't show up. I live in a condo and I've been trying to set up my wifi and internet here but have failed to do so after trying many different solutions. I recently purchased an internet package and they set it all up but couldn't get my router working for some reason. My condo only has one wall port and the people that set up my wifi (I assume) put the modem in a separate room where all of the other residences have theirs. After they left, I tried to get it working as well and here is what I've tried and figured out:
- Connecting the router's internet port to the wall port doesn't do anything. Says that the ethernet cable isn't plugged in or to check cable when using app
- Returned that router and got another thinking that one was defective
- Connected a smart t.v. and laptop to the wall port separately and both were able to connect to the internet
- Tried plugging in the ethernet cable into a LAN port rather than a WAN port and nothing happened still
- Contacted customer support about the issue and they just said the router was defective
I'm confused on what to try now or do. I'd rather not use only an ethernet cable because I will be having guests over and will need wifi for them to connect to as well.
Re: Nighthawk router shows ethernet cable error when connecting to wall port.
> [...] they set it all up but couldn't get my router working for some
> reason. [...]
What, exactly, _did_ they get working? What did anyone do with the
> [...] My condo only has one wall port and the people that set up my
> wifi (I assume) put the modem in a separate room where all of the other
> residences have theirs.
"set up my wifi"? What exactly, did they "set up"? Your speculation
about the modem is one possibility. Another is that there's one modem
for everyone, it's connected to a router, and your hole in the wall is
connected to that (hidden) router.
> o Connected a smart t.v. and laptop to the wall port separately and
> both were able to connect to the internet
That suggests that whatever's behind the wall is ok.
> o Tried plugging in the ethernet cable into a LAN port rather than a
> WAN port and nothing happened still
"nothing"? Did the corresponding port-status LED on the R7960P
indicate a good physical link? If not, then I'd worry about the cable.
> o Connecting the router's internet port to the wall port doesn't do
> anything. Says that the ethernet cable isn't plugged in or to check
> cable when using app
What, exactly, says what, exactly, when you do what, exactly? As
usual, showing actual actions (commands) with their actual results
(error messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations. What did you do to configure the
R7960P when you connected its WAN/Internet port to the wall-hole?
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Read. Look for
"Automatic Internet Setup". Did you do that, or what? See also,
If there is a common router hidden behind the wall, then you might
also want to look for "Set Up the Router as a WiFi Access Point", but
that mode of operation might have some security implications if you end
up sharing a common LAN with the other tenants.