Orbi WiFi 7 RBE973
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No 5G channels on R8000

lghtstrm
Initiate

No 5G channels on R8000

This is a 3 channel router with 2.4G channel and 2 5G channels. This all used to work fine, but now I can only get the 2.4G channel. I have reset, rebooted, and checked the firmware. This is unacceptable since I have 9 devices so if they are all on the single 2.4G channel.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 4

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plemans
Guru

Re: No 5G channels on R8000

Smart connect combines the 3 ssid's into a single ssid. It appears as if only 1 band is broadcasting but all of them are when using smart connect. It steers devices between bands as needed based on distance/bandwidth needs. 

If you want to test it, disabled smart connect and name each band something different. Then do a scan. 

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Message 4 of 4

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plemans
Guru

Re: No 5G channels on R8000

Are you using smart connect? 

What firmware are you on?

What are the led's on the router showing? (all of them, color, blinking/solid)

Message 2 of 4
lghtstrm
Initiate

Re: No 5G channels on R8000

I am using smart connect.

Firmware is: V1.0.4.28_10.1.54.

Top five lights are flickering white. Bottom 2 arrow lights are steady white.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 3 of 4
plemans
Guru

Re: No 5G channels on R8000

Smart connect combines the 3 ssid's into a single ssid. It appears as if only 1 band is broadcasting but all of them are when using smart connect. It steers devices between bands as needed based on distance/bandwidth needs. 

If you want to test it, disabled smart connect and name each band something different. Then do a scan. 

Message 4 of 4
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