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Forum Discussion
kenk3664
Mar 27, 2021Aspirant
No Ethernet Output
Using ethernet, when I route my modem directly to my computer all is well. When I route my modem to my Netgear router, then to my computer it works 95% of the time but I frequently get "Your interne...
- Mar 28, 2021
My Dearest Guru antinode

The only positive outcome of my having the misfortune of dealing with you yesterday and today regarding my router problems is that I am now assured that someone, you, must be having a worse time with life right now than I am. I have never corresponded with someone that presents themselves as wanting to help others that have less knowledge in a given area who was more arrogant, self-gratifying and pompous than yourself. If I knew how to properly articulate my problems to your satisfaction then I probably would not need you which on retrospect would have been preferable. If you are part of a "community" I was in, I would move. While you might know a great deal about routers, networking and the like, you are woefully lacking in any type of people skills. I wish you the best and can only imagine how you must justify everything that happens to you as being caused by the shortcomings of others. Have a nice life. :)
kenk3664
Mar 28, 2021Aspirant
Please allow me to "restate" the problem. If I attach my computer directly to my modem (as it is now) I have an internet connection. If I attach my router directly to my modem and then attach my computer to my router the router power and internet LEDs are solid white and the ethernet port LED I am using is blinking white but I no longer have an internet connection to my computer. As far as the firmware, etc., "yes" I did think I needed to log into my router to get that information, but since I have no internet connection at my computer if the router is in the network I did not know how to do that.
antinode
Mar 28, 2021Guru
> [...] the router power and internet LEDs are solid white and the
> ethernet port LED I am using is blinking white but I no longer have an
> internet connection to my computer. [...]
If the router's Internet LED is white, then the router thinks that it
has an internet connection. What is your evidence that the computer
does not? A clear description of what does happen would be more useful
than a vague description of what does not happen.
> [...] since I have no internet connection at my computer if the router
> is in the network I did not know how to do that.
It should work the same whether or not the router has an Internet
connection.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"Troubleshoot"? If an Internet connection were needed to configure the
router, then almost everyone would be stuck in a giant Catch 22.
> [...] I made the mistake of assuming that the information would be
> included with my post. [...]
Read your post after you post it?
- kenk3664Mar 28, 2021Aspirant
My evidence of no internet is that even after I reboot the computer says it does not have an internet connection. I would read my post, and tried to, but could not locate it no matter what path I tried.
- antinodeMar 28, 2021Guru
> I tried using my mobile phone to get into my router and even did a new
> installation but when all was said and done the phone told me it could
> not get an IP address for the router.I have no idea what any of that means. "tried" _how_? What,
exactly, does "a new installation" mean to you?None of that is a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.> [...] Get the User Manual (at least). Read. Look for "Troubleshoot"?
> [...]Did you?
> [...] the computer says it does not have an internet connection. [...]
How, exactly, is it connected to the router? Wired? Wireless?Does the computer (Ethernet or wireless interface) have an IP
address?> [...] I would read my post, and tried to, but could not locate it
> [...]How are you replying if you can't find your own discussion? At least
one of us is confused.> [...] no matter what path I tried.
Think, for a moment, about how little useful information that
non-description conveys to the non-psychics in your audience.- kenk3664Mar 28, 2021Aspirant
Using my mobile phone I used chrome to go to my router address and when it could not find it, the netgear program asked me if I wanted to try a new installation which I did. I followed the prompts to install the router as though it were a first time installation. The installation program said it could not find an IP address for the router even though the router was connected to the modem and its internet LED showed it had an internet connection. Going back to suggested solutions via Netgear it asked me to ping the router but the ping results came back "0."
Regarding the computer, as I stated in my first foolish post, I only use ethernet in my home. the computer "tells" me that it does not have an internet connection by saying so on the browser screen when I attempt to go to a site.
The only way I can go on line now is by connecting my computer directly to the modem.
Again, the router shows a solid or blinking white LED on the internet port and shows a solid or blinking white light on the ethernet port my computer is connected to when I attempt to place the router in the system but my browser says it cannot reach any site I have entered and under my network settings it says the network is not connected to the internet.
The computer shows a new IP address now since it is connected directly to the modem.
As far as reading my post, initially I could not find it after I logged out of Netgear and now go to it only when someone replys and the email I receive takes me there.