No Power Nighthawk R7350

[_Tru_]

Router has been getting slower over the past few weeks. I confirmed it wasn't my cable modem. I come home today and saw that the router is on but only see a solid orange power light. I've tried resetting to factory, unplugged it for a few minutes with no change, the power light stays a solid orange. There's no activity or power coming from the Ethernet ports either. Product is still under warranty, but Netgear gives me no way to file a claim, only send me to the community.

[michaelkenward]

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@_Tru_ wrote:

I come home today and saw that the router is on but only see a solid orange power light.

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A bad sign. Usually means broken firmware, or it could be the power adapter.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual Troubleshoot With the LEDs.

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Product is still under warranty, but Netgear gives me no way to file a claim, only send me to the community.

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I don't know how you are trying to make a claim.

Start the RMA process by checking MyNetgear.

How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support

[FURRYe38]

Try a different power adapter to test. 

Try here? https://my.netgear.com/support/contact.aspx

@DarrenM 

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@_Tru_ wrote:

Router has been getting slower over the past few weeks. I confirmed it wasn't my cable modem. I come home today and saw that the router is on but only see a solid orange power light. I've tried resetting to factory, unplugged it for a few minutes with no change, the power light stays a solid orange. There's no activity or power coming from the Ethernet ports either. Product is still under warranty, but Netgear gives me no way to file a claim, only send me to the community.

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[_Tru_]

I have an older Netgear router before this one with a known working power adapter (exact same power output and amps), only to get the same results.

[_Tru_]

I tried your link and the website kept crashing. Came back a few hours later and was able to put in a request. Thank you!