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No device found

Joeb2008
Aspirant

No device found

We've have the 7000. Last night we tried to connect an HP printer via WiFi. Now none of the devices show up. Shows it's online, but nothing connects. Only the 2 lights on the left are on.
Message 1 of 4
antinode
Guru

Re: No device found

> We've have the 7000. [...]

 

   Not a model number.  Look for "Model" on the product label.

Firmware version?  Connected to what?

 

> [...] Now none of the devices show up. [...]

 

   _Which_ "the devices" don't "show up" _where_?

 

   A vague description of what does _not_ happen is less useful than a
clear description of what _does_ happen.

 

> [...] Shows it's online, but nothing connects. [...]

 

   What, exactly, shows what, exactly, how, exactly?

 

> [...] Only the 2 lights on the left are on.

 

   Those LED indicators have icons and titles.    Also colors and
activities, neither of which "on" describes.


   None of that is a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

 

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual (at least).  Read.
Look for the LED descriptions and "Troubleshoot".  Pay particular
attention to something like a "WiFi On/Off button with LED".  Did you
press it?  Further reading might not hurt, either.

Message 2 of 4
Joeb2008
Aspirant

Re: No device found

Let me see if I can answer some of your questions:

 

Model - R7000 — Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router

 

Firmware 1.0.11.123 Hot Fix

 

The router is connected to the modem and when I look at the router on my phone app, it shows that teh router is online.  there are no devices in my house that will connect.  phones, tv, computer, etc. 

 

The power LED and internet LED are solid white.  No other lights are on. 

 

We were trying to connect a printer and hit the WPS LED button.  It didn't pair.  

 

We did also press the WiFi on/off button.  Neither of these are lighting up. 

 

Message 3 of 4
antinode
Guru

Re: No device found

> The router is connected to the modem [...]

 

   Not a very detailed description of that device.  (Also, in general,
if a device has different types of ports, then "connected to device" is
not enough detail.)

 

> The power LED and internet LED are solid white. No other lights are
> on.

 

   Doesn't sound like a normal pattern.  Power-only could be, but not
Power with Internet.  Look for "Disable LED Blinking or Turn Off LEDs"
in the User Manual.

 

> [...] there are no devices in my house that will connect. phones, tv,
> computer, etc.

 

   What, exactly, does "connect" mean to you?  Does a wired device get a
valid IP configuration, or a self-assigned address, or what?  Do the
routers SSIDs appear in an available-networks list on a wireless device?


> A vague description of what does _not_ happen is less useful than a
> clear description of what _does_ happen.

 

   Still true.

 

> [...] when I look at the router on my phone app, [...]

 

   Which "my phone app" is that?  And with a web browser?

 

> [...] Look for the LED descriptions and "Troubleshoot". [...]

 

   If the thing is not communicating properly with any of your devices,
and cycling the power doesn't change anything, then it might be time to
try a settings (misnomer: Factory) reset, and manual reconfiguration.
At the very least, that should get the LEDs into something like a normal
state.  Or else you might have a more serious problem.

Message 4 of 4
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