Orbi WiFi 7 RBE973
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No internet after firmqare update

Leep6
Aspirant

No internet after firmqare update

Updated my router to firmware version v1.3.1.44_10.1.23. None of my devices are able to connect to the internet. When the ssid broadcasts, my devices says authentication error. I've rebootrd my router and the ssid is not even broadcasted. Any tips?

Model: R6900P|Nighthawk Smart WiFi Router with MU-MIMO
Message 1 of 5

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Blanca_O
NETGEAR Moderator

Re: No internet after firmqare update

 

Hi Leep6, 

 

What is the error when you try to connect to the network? Please try to forget and reconnect to the network. 

 

Regards, 
Blanca 
Community Team

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Message 4 of 5

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Blanca_O
NETGEAR Moderator

Re: No internet after firmqare update

Hi Leep6, 

 

Welcome to NETGEAR Community! 

 

Was it working before prior the firmware update? Did you reset the router after updating the firmware? If not, I recommend to reset the router to factory default after loading a firmware and start from scratch to obtain an accurate reading. 

 

Regards, 
Blanca 
Community Team

Message 2 of 5
Leep6
Aspirant

Re: No internet after firmqare update

Hi Bianca,

Yes, everything was working fine before the firmware update. I did a reset after updating the firmware. I have managed to get internet on my laptops. However, none of my wired/wireless smart devices are able to connect to the router.

Message 3 of 5
Blanca_O
NETGEAR Moderator

Re: No internet after firmqare update

 

Hi Leep6, 

 

What is the error when you try to connect to the network? Please try to forget and reconnect to the network. 

 

Regards, 
Blanca 
Community Team

Message 4 of 5
Blanca_O
NETGEAR Moderator

Re: No internet after firmqare update

Hi Leep6, 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
 

Regards, 
Blanca 
Community Team
 

Message 5 of 5
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