If you are lucky enough to get through,I did after 1hr+ wait time and receiving 3 different case numbers I was told they needed to escalate my case and would email me. The email I received said that if I didn't call back within 24hrs. my case would be archived. I called back,could barely understand anyone I spoke to,and after talking for about 5 mins. was hung up on. No one bothered to call me back even though I gave a call back number in case of disconnect. Because of the non existent tech support I will no longer buy or recommend Netgear products. Save yourself hours of frustration and buy from a reputable company!
NETGEAR is famous for having bad support. It's because they outsource it to a third party. Their free support is also limited to 90 days after which you have to pay. Even if you pay, the support is still bad so it doesn't change a thing. They got your money already so they don't care
Thank you both for your kind offer to help but this has been such a bad experience I have bought a Synology RT2600ac and am going to return the Netgear router. I just can't see spending money with a company that doesn't seem to be interested in supporting their customers.
Thanks! I've used them before for customers. They are super reliable and have loads of features. They are more expensive than Netgear but worth it in my opinion plus got this on sale for only $20 more than the Netgear router.
