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Not connecting to internet AX-35

tifanirj
Follower

Not connecting to internet AX-35

I'm having trouble connecting to the internet.

I've factory reseted my router and it still won't connect to the internet. I also tried unplugging my modem, then plugging the router back in, ect. Also, tried to redownload the firmware and it says the file is corrupted.

I'm not too fimiliar with routers, but any help would be appreciated. 

Message 1 of 6
plemans
Guru

Re: Not connecting to internet AX-35

what modem are you using? 

what firmware are you on? 

when you tried to upgrade the firmware, did you extract the firmware after downloading it? many don't do this so it gives you the corruption error. you can't just click on it, you have to fully extract it from the zip file. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 6
Jeff-1966
Aspirant

Re: Not connecting to internet AX-35

My device, after set up, is showing no internet connection. Any device that I connect to shows connection with no Internet. My desk top which is also connected to my modem works fine. What now?

Model: XR500|Nighthawk Pro Gaming Router
Message 3 of 6
plemans
Guru

Re: Not connecting to internet AX-35

@Jeff-1966 Please start your own thread if you want help. if you're on the XR500 you put in your signature, this is the forum to post in:

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-rout...

 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 4 of 6
Jeff-1966
Aspirant

Re: Not connecting to internet AX-35

arris SB8200

Message 5 of 6
antinode
Guru

Re: Not connecting to internet AX-35

> arris SB8200

 

> [...] My desk top which is also connected to my modem works fine.
> [...]

 

   Disconnect your (unspecified) "My desk top" from the modem, and
connect only the router to the modem.

 

      https://www.arris.com/surfboard/products/cable-modems/sb8200/

 

      Two 1-Gigabit Ethernet ports capable of link aggregation

 

   You're not doing link aggregation, are you?  Read the manual for the
SB8200?

Message 6 of 6
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