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OpenVPN with iOS - connection timeout

migger87
Aspirant

OpenVPN with iOS - connection timeout

Hi guys,

 

I am hoping that someone can tell me why I get connection timeout, when trying to connect to VPN from my iOS device using 4G.

Here is the log: 

2016-11-24 16:09:57 Connecting to [10.150.73.189]:12973 (10.150.73.189) via UDPv4
2016-11-24 16:10:07 Server poll timeout, trying next remote entry...
2016-11-24 16:10:07 EVENT: RECONNECTING
2016-11-24 16:10:07 EVENT: RESOLVE
2016-11-24 16:10:07 Contacting 10.150.73.189:12973 via UDP
2016-11-24 16:10:07 EVENT: WAIT
2016-11-24 16:10:07 SetTunnelSocket returned 1
2016-11-24 16:10:07 Connecting to [10.150.73.189]:12973 (10.150.73.189) via UDPv4
2016-11-24 16:10:17 Server poll timeout, trying next remote entry...
2016-11-24 16:10:17 EVENT: RECONNECTING
2016-11-24 16:10:17 EVENT: RESOLVE
2016-11-24 16:10:17 Contacting 10.150.73.189:12973 via UDP
2016-11-24 16:10:17 EVENT: WAIT
2016-11-24 16:10:17 SetTunnelSocket returned 1
2016-11-24 16:10:17 Connecting to [10.150.73.189]:12973 (10.150.73.189) via UDPv4
2016-11-24 16:10:27 EVENT: CONNECTION_TIMEOUT [ERR]
2016-11-24 16:10:27 EVENT: DISCONNECTED
2016-11-24 16:10:27 Raw stats on disconnect:
  BYTES_OUT : 420
  PACKETS_OUT : 30
  CONNECTION_TIMEOUT : 1
  N_RECONNECT : 5
2016-11-24 16:10:27 Performance stats on disconnect:
  CPU usage (microseconds): 28198
  Network bytes per CPU second: 14894
  Tunnel bytes per CPU second: 0
2016-11-24 16:10:27 EVENT: DISCONNECT_PENDING
2016-11-24 16:10:27 ----- OpenVPN Stop -----
 
Let me know if you need additional information. Hope that someone can help me, thanks.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 9
JamesGL
Master

Re: OpenVPN with iOS - connection timeout

Hi migger87,

 

1. Will it work if the iOS devices is connected to a WiFi?

2. Was it working before?

3. Try to regenerate the OpenVPN file from the router and load it to your iOS OpenVPN.

 

JamesGL
Community Team

Message 2 of 9
migger87
Aspirant

Re: OpenVPN with iOS - connection timeout

Hi James,

 

Thanks for getting back to me.

 

In regards to your questions:

 

1: I was only connected to 4G, did not have another Wi-Fi available. Tried where I created a guest network, but I guess it shouldn't work, since it is the same network as my own. But should it only work if you are connected to a Wi-Fi? One of the main reason I want VPN, is because I want to be able to connect with 4G.
2: I have never used the VPN service before.
3: I already tried this serveral times, with and without DDNS as well.

What I did discover is that when I disable the VPN service on my router and try to connect on my iOS Device through OpenVPN, it actually gives me the exact same log.

It ends with connection timeout.

Message 3 of 9
JamesGL
Master

Re: OpenVPN with iOS - connection timeout

Hi migger87,

 

 It should work with 4G connection. It will not work if you are on the same network. Will OpenVPN works on a Windows based computer or other device?

 

JamesGL
Community Team

Message 4 of 9
migger87
Aspirant

Betreff: OpenVPN with iOS - connection timeout

Hi James,

I tested on Windows 10 connecting from another Wi-Fi. Unfortunately I am still not able to make the connection. In the log it just says WAIT and then times out.. it looks the same as if VPN service was disabled.
Message 5 of 9
JamesGL
Master

Re: Betreff: OpenVPN with iOS - connection timeout

Hi migger87,

 

Reset the router and try to download the file and install it on your computer. Check if the same.

 

JamesGL
Community Team

Message 6 of 9
JamesGL
Master

Re: Betreff: OpenVPN with iOS - connection timeout

Hi migger87,

 

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

JamesGL
Community Team

Message 7 of 9
migger87
Aspirant

Re: Betreff: OpenVPN with iOS - connection timeout

Hello.

 

I just tried resetting and set up VPN immediatly after. It does not work, same issue.

 

What to do next? I have used serveral hours of troubleshooting now...

Message 8 of 9
JamesGL
Master

Re: Betreff: OpenVPN with iOS - connection timeout

Hi migger87,

 

Update the firmware of your router. Reset it and download again the OpenVPN config file.

Message 9 of 9
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