Orbi patch cant find router

[Yelsom]

Having issue connecting to router thru app or web. "Cant find orbi router"

[plemans]

Posting your serial number is a poor choice. 

I'd edit that out if you can. 

Did you try a factory reset? 

[Yelsom]

Wont let me edit.

[michaelkenward]

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@Yelsom wrote:
Orbi router serial# 6879xxxxxxxxx
Having issue connecting to router thru app or web. "Cant find orbi router"

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While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Orbi - NETGEAR Communities

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.