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Password Recovery - R7000

Fnetgeer
Aspirant

Password Recovery - R7000

I'm looking for an assist. I am having trouble accessing my netgear router.  I cannot get past the page below to recover my admin password,

 

You may not be connected to your Router’s WiFi network. To access routerlogin.com, your device must be connected to your Router’s WiFi network. Check your current connection and try again.
    1. The easiest way to manage your router's settings and wireless network is the Nighthawk app. You can use the Nighthawk app to update your router's firmware or check the speed of your network.

To download the app, visit nighthawkapp.com.

  1. If you'd still like to use routerlogin.com or routerlogin.net, visit Router login page cannot be displayed.
  2. If you are using a VPN connection or a customize IP range, type your Gateway IP address on the browser to access your router. The default gateway IP for your router is ------------

[NOTE: Some browsers may have cached this page by accident. You can follow instructions below for some popular browsers to clear the cache and try again:

Internet Explorer (IE):
  1. For Internet Explorer, click on Tools > Internet options and select Delete browsing history.
  2. Make sure all options are checked and then click Delete.
Google Chrome:
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  2. Select the “beginning of time” option and then click Clear Browsing Data.

For other browsers, please refer to user manual for your browser].

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 1 of 5
antinode
Guru

Re: R7000

> R7000

 

   Connected to what?

 

> You may not be connected to your Router's WiFi network. [...]

 

   Welcome to what may be the worst error message in the world.  For an
explanation, try:

 

      https://community.netgear.com/t5/x/x/m-p/1365830

 

   Briefly, the idea is that "[www.]routerlogin.net" (or ".com") should
point to your own router, but that's true only if you use your own
router for DNS name resolution.  (Or, if the Netgear router can
intercept your DNS queries.)  Regardless, you should be able to get to
the thing using its IP address, if you can determine (or guess) that.

 

   Did you try the suggestions in https://kb.netgear.com/27199 ?

 

> [...] I cannot get past the page below [...]


   "cannot" is not a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

 

> [...] to recover my admin password,

 

   If you never configured password recovery, then you might need to do
a settings reset to restore the default credentials.

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for "Reset".
(Further reading might be helpful, too.)

 

> Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0

 

   That has nothing to do with anything?

Message 2 of 5
Fnetgeer
Aspirant

Re: R7000

So, thank you and those are all fair questions you ask.  However, I continued try and navigate to the "router password reset" since I sent my request seeking assistance.  I did get to the router password reset page and signed in, it then asks two very easy questions of me - in what city was my mother born and the same of me. It rejects my answers saying my answers don't match their information. 

 

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 3 of 5
antinode
Guru

Re: R7000

> [...] it then asks two very easy questions of me [...]

 

   Ok.  Did you ever answer those questions before (when dealing with
this router)?  (How else would the router know those answers?  Private
detectives?)

 

> [...] It rejects my answers saying my answers don't match their
> information.

 

   One obvious explanation of that would be that either you or the
router (or both) doesn't know the right answers.  Knowing nothing, I'd
bet on the router being wrong.  (Especially if you never gave it the
right answers.)

 

> [...] Get the User Manual. Read. Look for "Reset". [...]

 

   Still my advice.  (No matter who's wrong.)

Message 4 of 5
Fnetgeer
Aspirant

Re: R7000

Interesting that you are coming to that conclusion as I've been scratching my head wondering the very same thing but not seeing it as clearly as you just descibed. I now have the manuel and will look into resetting the program. I thank you for your efforts navigating my problem without the benefit or clarity of a computer jedi on my end.  🙂

Message 5 of 5
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