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Port Forward External IP to internal IP

Jules4060
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Port Forward External IP to internal IP

We are able to access our Reliable Control software through our router from in-house on our PC; however, Zien cannot access from their office. They tell me we are trying to “port forward from our external IP to an internal IP.”

 

These are the ports we have:

 

Static IP Address: 98.103.199.186 (we only have one block – should that be increased to five?)

 

Gateway: 98.103.199.185

 

Subnet: 255.255.255.252 (reliable controls connection)

 

Please help.  What do I need to do to complete this connection? Thank you for your time.

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0, R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
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antinode
Guru

Re: Port Forward External IP to internal IP

> [...] our Reliable Control software [...]

 

   Where would I find more information on that device/software?

 

> [...] Zien cannot access from their office. [...]

 

   Who?  Is that "Zien" related to http://zienmechanical.com/ or
https://www.ziencontrols.com/ , or some other variant?

 

   Were you expecting the non-psychics in your audience to know anything
about that stuff and those folks without any help from you?

 

> [...] They tell me we are trying to "port forward from our external IP
> to an internal IP."

 

   That's what port forwarding does.  What would they _like_ you to do?

 

> [...] (we only have one block - should that be increased to five?)


   Eh?  Are you saying that you have a block of eight IP addresses (of
which you can use five)?  ("98.103.199.184" - "98.103.199.191", where
you can use ".186" - ".190"?)

 

> Static IP Address: 98.103.199.186 [...]

 

   That's the router's WAN/Internet address?  To what is the
WAN/Internet Ethernet port on the router connected?

 

   Is "192.168.1.225" your (unspecified) "Reliable Control" gizmo?

 

   Is someone expecting that gizmo to occupy one of the five available
addresses in your -- I'm speculating -- block of eight addresses?  I
know nothing, but, if so, then you might want to connect the gizmo to
whatever you connected the WAN/Internet Ethernet port on the router to,
and configure it with its own static IP address, like, say,
"98.103.199.187".  But what do I know?

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