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Printer Disconnection - Constant

Printer Disconnection - Constant

Have an Epson Artisan 837 and ever since installing Nighthawk the printer disconnects constantly. Two calls to Netgear Tech support got a change to DNS setting that did not work, then an offer to pay them $199 for a 24 month package that would fix the problem. Highly dissatisfied.

After removing and reinstalling printer, can print from desktop until printer gets booted again.

Any suggestions on a permanent fix that doesn't cost $200?
Message 1 of 3
jmizoguchi
Virtuoso

Re: Printer Disconnection - Constant

Did you use wireless or ethernet with printer to the router?

If you were only connect using wireless, you may want to use ethernet cable and see how it behaves
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Message 2 of 3
mhewitt72
Aspirant

Re: Printer Disconnection - Constant

I have a similar issue with my HP printer that regularly loses Wifi connectivity with the Nighthawk. If I power down the printer and then power it on the connection is usually restored. It is a pain and I did not expect to have this issue with a $200 router. Hopefully Netgear continues to work on the firmware and resolves this an the myriad of other technical issues.

Mike
Message 3 of 3
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