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Problems after Factory Reset of AC1750 R6400v2

Ivancho
Aspirant

Problems after Factory Reset of AC1750 R6400v2

After my Comcast modem was replaced with a model that also provides WiFi, I decided to repurpose my AC1750 R6400v2 as a bridge to extend the signal to a far corner of the house.

I decided to reset the router to factory settings to avoid conflict with the new wifi modem. The router is now reset and NOT connected to the new Comcast modem.

I then connected to the AC1750 using an Ethernet cable using a laptop with its WiFi turned off, opened Chrome and tried to connect to configure the router using 192.168.1.1 or 192.168.1.0.

No connection. Router not found.

I also tried to connect by WiFi but the original SSID (set by factory) is not visible.

 

Any suggestions?

 

Thanks

 

Yves

 

Message 1 of 8
antinode
Guru

Re: Problems after Factory Reset of AC1750 R6400v2

> [...] I decided to repurpose my AC1750 R6400v2 as a bridge to extend
> the signal to a far corner of the house.

 

   What, exactly, does "as a bridge" mean to you?  Were you expecting to
use a wired or wireless connection between your (unspecified) "new
Comcast modem" and the R6400v2?

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for the LED
descriptions and "Troubleshoot".

 

> [...] tried to connect to configure the router using 192.168.1.1 or
> 192.168.1.0.

 

   "192.168.1.1" should work.  "192.168.1.0" should not.  ("192.168.0.1"
should work for a modem+router.)

 

> No connection. Router not found.


   As usual, showing actual actions (commands) with their actual results
(error messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.  What was the actual error message?
What was the IP address of the Ethernet interface on your (unspecified)
"a laptop"?

Message 2 of 8
Ivancho
Aspirant

Re: Problems after Factory Reset of AC1750 R6400v2

Thanks for addressing my post.

- By bridge, I meant setting up the router as a "repeater" by wirelessly connecting to the new ISP modem and providing signal to more remote locations around the house. No DHCP or other services which are handled by the ISP modem.

- When I open the browser and go to 192.168.1.1, I do not get the router admin login page. The browser doesn't find anything at that address. 

- I manually set my laptop to 192.168.1.10 with 255.255.255.0 mask and 192.168.1.1 for the router

 

Thanks again for your help.

 

Yves

Message 3 of 8
antinode
Guru

Re: Problems after Factory Reset of AC1750 R6400v2

> - I manually set my laptop to 192.168.1.10 with 255.255.255.0 mask and
> 192.168.1.1 for the router

 

   Why?  What happens if you configure your "my laptop" to use DHCP?

 

> [...] The browser doesn't find anything at that address.

 

   Which part of "actual error message" was unclear?

 

> [...] Get the User Manual. Read. Look for the LED descriptions and
> "Troubleshoot".

 

   Did you?  The LED indicators on the R6400v2 exist for a reason.  What
do they indicate?  (I can't see them from here.)

 

> - By bridge, I meant setting up the router as a "repeater" by
> wirelessly connecting to the new ISP modem and providing signal to more
> remote locations around the house. [...]


   "bridge" and "repeater" are spelled differently for a reason.  As I
read the R6400v2 User Manual, you could "Use the Router as a Wireless
Access Point" or "Set Up the Router in Bridge Mode", but I see nothing
about a repeater mode.  In contrast, if you fetch the User Manual for an
R7000, you might find "Set Up a Wireless Distribution System", which
sounds like what you want.

Message 4 of 8
Ivancho
Aspirant

Re: Problems after Factory Reset of AC1750 R6400v2

Do you enjoy being snotty and condecending "Sensei"? Maybe one day you"ll walk in my dojo for a little humility lesson.

Having said that, thanks for taking the time to address my issue, even if you haven't been helpful at all.

 

Yvesw

Message 5 of 8
antinode
Guru

Re: Problems after Factory Reset of AC1750 R6400v2

> Do you enjoy being snotty and condecending "Sensei"?

 

   I enjoy getting enough (obviously useful) basic information about a
problem from the only source for that information, without having to ask
for it repeatedy.

 

   Forum ranks like "Sensei" are determined by Netgear and it forum
software -- not my responsibility.

 

> [...] you haven't been helpful at all.

 

   One of us has failed to provide the most basic information about his
problem, even after repeated requests:

 

> [...] actual actions (commands) with their actual results (error
> messages, LED indicators, ...) [...]

 

   How much help do you expect to get without providing such
information?

Message 6 of 8
Ivancho
Aspirant

Re: Problems after Factory Reset of AC1750 R6400v2

As they say, a picture is worth a thousand words so I've attached a collage depicting the situation.

To summarize:

- I disconnected the wifi on my laptop and connected to the router by ethernet

- The laptop's is set to get ts IP by DHCP, apparently it self-assigned

- Using Chrome, I tried to connect to 192.168.1.1 by typing the address in the url field and got a "This site can't be reached" ERR_CONNECTION_RESET message

- The only lit LEDs on the router are power on, .4Ghz, 5Ghz, port #2 (ethernet to laptop), wifi, WPS

- The Netgear router doesn't show in the list of nearby wireless networks

Message 7 of 8
antinode
Guru

Re: Problems after Factory Reset of AC1750 R6400v2

> [...] a picture is worth a thousand words [...]

 

   Some of us don't know what the SSIDs are on your router.  (And simple
text uses less network capacity.)

 

> [...] apparently it self-assigned

 

   So, apparently, the router (specifically its DHCP server) is not
working well enough to provide a proper IP address to your Mac.  ("[...]
and will not be able to connect to the internet." is a bad sign.)

 

> [...] The only lit LEDs on the router are [...]

 

   That looks like more than I'd expect from a complete failure.  (The
hoped-for disaster symptom is a flashing power indicator.)

 

> [...] doesn't show in the list of nearby wireless networks


   If the lights disagree with reality, then I'd infer that the
firmware's corrupt.  (Or the hardware is defective.)

 

   Your disaster might be atypical.  I'd try a settings reset.  If that
doesn't help, then I'd try to use the TFTP recovery scheme to force feed
it a firmware image.  See, for example:

 

   https://community.netgear.com/t5/x/x/m-p/1622096#M102004

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