Problems after Firmware Version V1.0.9.14 Update




Should I be running, which my Netgear interface says is current, or should I continue to attempt downloading, which has to be done through the Netgear website via my internet browser?


I have been running V1.0.9.12 on my router.  Two days after receiving an email from Netgear that there was a new firmware available, I followed the instructions to check for the update, but the Netgear router interface said I was up to date.  I went to the Netgear web site, found V1.0.9.14 and downloaded to my PC.  From there router installation was routine, progress bar showed completion.  However, after the router rebooted, I could not connect to the internet from my Windows 10 PC connected by ethernet - my wireless devices connected fine.  After turning off Windows power quick-start function and rebooting, the PC regained internet access.  However, when reviewing the router's settings the firmware still showed  The new firmware was not installed.  I again checked in the interface for a new update, and it said my system was up to date.



Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
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Re: Problems after Firmware Version V1.0.9.14 Update

How does one get support from Netgear?  I have submitted three messages/issues to this forum over the past year, and have received not one single reply to any of them.  

Model: R6700v2|Nighthawk AC1750 Smart WiFi Router
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