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R 7000 Nighthawk- not registering

hanspeterfuhrer
Aspirant

R 7000 Nighthawk- not registering

Serial: 44576178Axxx
Mac: 2C303364xxxx
Purchased: 30.05.2016
Problem: cannot register to my account since router has been already registered by an representative.

Message 1 of 5
JamesGL
Master

Re: R 7000 Nighthawk- not registering

Hi hanspeterfuhrer,

 

The device is already registered under your name. 

 

Message 2 of 5
JamesGL
Master

Re: R 7000 Nighthawk- not registering

Hi hanspeterfuhrer,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 3 of 5
hanspeterfuhrer
Aspirant

Re: R 7000 Nighthawk- not registering

Dear James, here's the situation:
1. According to my Netgear account, the router is visible as registered;
2. Netgear Genie on the other hand is telling me - under remote login - to register the router, which I cannot perform anymore, since the router is recognized as registered!
It looks like an catch22 and no way out.
Help welcome.
Thanks, HP.
Message 4 of 5
JamesGL
Master

Re: R 7000 Nighthawk- not registering

Hi hanspeterfuhrer,

 

Please check your inbox.

Message 5 of 5
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