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R 7000 will not connect to phone.

wilmamo1
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R 7000 will not connect to phone.

I have a LG Stylo 3 phone, I can not get my Netgear to connect to my phone, and if I do, it disconnects shortly after. I have reset my router over and over again. Even turned on the smart wifi for phones. HELP!!! If this can not be resolved, I'm afraid I will have to return it

Thank you.

 

wilmamo1

Model: R7000|AC1900 Smart WIFI Router
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IrvSp
Master

Re: R 7000 will not connect to phone.

There could be a lot of reasons for this.

 

Start with some information for us please.

 

  • Firmware version for the R7000
  • Is this on both SSID's or just one?
  • Do you get ANY error messages?
  • Have you tried different SSID Channels?
  • How far away from the router is the Phone?
  • Have you tried with NO SECURITY on the SSID?

The phone is the one connecting to the router... router is not connecting to the phone, so are other devices able to connect, use Wifi, and stay connected?

 

"Even turned on the smart wifi for phones"

 

Assume you mean you turned on Smart Connect, that will connect the phone to the best SSID frequency for it. Is that a typo, "phones" or are you having a problem with more than one?

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