R6080 firmware .0.52 update won't install (browser, Nighthawk, manual)

plemans
Guru - Experienced User
Oct 28, 2021
sorry, meant unplugging/rebooting the *router*
alwill77
Aspirant
Oct 29, 2021
When you're manually updating, are you hardwired into the router?
And your logging into the router via the browser to do the manual update?
What error does it give you? the router shouldn't say signal loss so I"m wondering if thats coming from your computer?

also, be very careful with unplugged/rebooting a modem during a firmware upgrade. Its a very good way to brick a router to do it when its in the midst of installing firmware.

Thanks for your input. Responses to your questions:
Yes, when trying to update, I am hardwired to the router. The path is cable>CM 500 modem>CAT5>R6080>CAT5>iMac. That's connected, right?
Yes, I am logging onto the router via the browser interface when doing a manual update. Also doing the same if using the router's interface as it has an option to conduct a firmware update (which doesn't work. I get the same results -- described below-- an the manual approach.)

It goes thru the progress bar and finishes. It pauses and then reports connection lost and tells me to retry connecting by clicking a button (which I do numerous times.) It cannot re-establish connection, even though it is powered on and nothing has changed physically. If I watch my router when I attempt the manual approach, I can watch the progress bar proceed and see the Internet LED is green. When the progress bar is done, the Internet LED will go red. Slight pause and I get the connection lost message. I click the reconnect button many times and then I wait and wait and finally concede to the unplug/replug to restart the router. Done this many, many times.

Yes, I am aware about bricking a router if unplugging when the update is in process (in fact, it warns you too.) It's only after I wait and wait do I re-start. I don't know how to establish a connection when it tells me it's lost connection and the router Internet LED affirms this. It's not like it has a magical reconnect button on the device. Thanks!
- plemans
  Guru - Experienced User
  Oct 29, 2021
  you could try installing the firmware to it using tftp.
  
  are you on windows? if so, follow this guide
  https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
  just make sure you enable tftp
  https://www.thewindowsclub.com/enable-tftp-windows-10
  
  and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
  https://www.youtube.com/watch?v=R9DLrLQrpaw
  
  and if that doesn't work, you can try using nmrpflash
  https://github.com/jclehner/nmrpflash
  - alwill77
    Aspirant
    Oct 30, 2021
    Thanks but I would prefer a Netgear option rather than resorting to a third-party solution. Netgear says it's options can perform an update, whether its their app, browser interface or even manally-- and as a customer, I'd like to believe them. But if one has to go third-party, I guess that might be the direction to take.
    
    BTW, I returned to the Nighthawk app to attempt the update and after a few minutes, I got the report back the update was successful. (See screen cap.) But once the app returned to the main Nighthawk screen, the update alert logo was still there. I checked the firmware status and it is still the same old firmware.
    
    To Netgear: using the title of a Monday Night Football segment "C'mon man!"

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R6080 firmware .0.52 update won't install (browser, Nighthawk, manual)