Orbi WiFi 7 RBE973
Reply

R6120 - Serial number is already registered

rushdrummer
Follower

R6120 - Serial number is already registered

I know this issues has been raised several times before, but I can't find any direct path of assistance from Netgear, so I'm posting it again here. I had to perform a hard reset on my modem and router, and now Netgear wants me to register my product before allowing me access to my wifi settings. The problem is, I get the error "Serial Number is Already Registered" when I try to register. Can anyone help me?

 

Thanks so much.

Message 1 of 2
FURRYe38
Guru

Re: R6120 - Serial number is already registered

Please post about this here for your model router:
https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general

 

Are you seeing this with a web browser? Which browser are you using? 
What FW version is loaded on the router? 

 

Try a factory reset and setup from scratch using a wired PC and web browser pointed at 192.168.1.1

 

Good Luck. 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 299 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7