Apologize in advance if this has been answered, in which case I would ask that you route me to the correct post. Here is my problem.
Just upgraded to a 750 MBPs speed from a 250MBPS plan. My Docsis 3.0 modem only gave me speeds in the range of 300 MBPS and upon calling the ISP, I was told that I needed a Docsis 3.1 modem. I got the new modem but the speeds improved marginally (~340MBPS). I had the ISP service person come in and do some debug. He connected the output of the modem directly to the laptop (hardwired) and found that the desired speed was obtained. This is by bypassing the R6400 router.
Now I have followed a few forums and one of the suggestions was to upgrade the firmware of the router. The current router firmware is v1.0.1.62 and the recommendation was to upgrade it to V1.3.X.X via a wired connection. In the past the router could be accessed by routerlogin.net, but now we have the nighthawk app. The app shows that the above firmware is the latest. So how do I get the desired firmware on the router? Additionally anything else that comes to mind as a recommendation will be really useful
Finally I used to think that the MODEM firmware will be upgraded by the ISP. I was told that since I purchased it seperately, it is not done and Ill have to figure that out. The Modem box doesnt show any means to get the firmware upgraded. Is there a way and even before that, is this really needed?
Now I have followed a few forums and one of the suggestions was to upgrade the firmware of the router. The current router firmware is v1.0.1.62 and the recommendation was to upgrade it to V1.3.X.X via a wired connection. In the past the router could be accessed by routerlogin.net, but now we have the nighthawk app. The app shows that the above firmware is the latest. So how do I get the desired firmware on the router?
I have no idea where V1.3.X.X comes from. The latest firmware for the R6400 is 1.0.1.70.
Finally I used to think that the MODEM firmware will be upgraded by the ISP. I was told that since I purchased it seperately, it is not done and Ill have to figure that out. The Modem box doesnt show any means to get the firmware upgraded. Is there a way and even before that, is this really needed?
You can't update the firmware. That's down to the ISP.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
You don't say what your modem is. That might be important, especially if it is a modem/router.
Thanks for your reply. Here are some more details.
a. I used to have a DOCSIS 3.0 modem with Comcast Service. With the current plan, they mentioned that they need me to have a DOCSIS 3.1 modem. So I purchased the ARRIS S33 DOCSIS 3.1 modem and thats getting used now.
b. The wired speed from the output of the modem is ~600MBPS, very close to the plan promised speed. However, once you connect to the router something happens that takes the speed down.
c. V 1.3.x.x. is something that I read on the forums where this was mentioned as the latest version. In your reply you mention v1.0.1.70 as the latest version. in my Nighthhawk app, I still see my latest version as v1.0.1.62. How do I update the modem to v1.0.1.70 in this case? Can you provide specifics? Do I need to connect to the modem differently?
d. The ISP mentions that they cannot update the firmware on the modem. Is there a way to get them to do it since this is a modem that I have purchased. Plus is that really needed given that the modem output is actually ~600MBPs
e. The modem and the router are seperate. The modem is the S33 Arris DOCSIS 3.1 version and the Router is the R6400.
Please advise on how I can improve the router performance.
b. The wired speed from the output of the modem is ~600MBPS, very close to the plan promised speed. However, once you connect to the router something happens that takes the speed down.
That's a wired link? (Wifi never gets wired speeds.) Measured how?
As you now have the router sitting behind a new modem, you should consider wiping out the R6400's settings and setting the router up from scratch.
c. V 1.3.x.x. is something that I read on the forums where this was mentioned as the latest version. In your reply you mention v1.0.1.70 as the latest version. in my Nighthhawk app, I still see my latest version as v1.0.1.62. How do I update the modem to v1.0.1.70 in this case? Can you provide specifics? Do I need to connect to the modem differently?
I still don't know where V 1.3.x.x. came from. It won't be for the R6400. Firmware is hardware dependent. You can't slap hardware from one device onto a different model
Here's the best place to learn how to update your firmware.
d. The ISP mentions that they cannot update the firmware on the modem. Is there a way to get them to do it since this is a modem that I have purchased. Plus is that really needed given that the modem output is actually ~600MBPs
There's nothing that you can do about the firmware on your modem. Bar shouting at the ISP for the latest version.
Some ISPs hate it when you don't rent a modem from them and go out of their way to be awkward. I doubt if new firmware would achieve much. Modems have very few features. The router does all the grunt work. That is where you need the latest firmware.
Please advise on how I can improve the router performance.
Is there anything that makes you think that your Internet service is causing problems?
Measuring speeds is really just for speed freaks. If the connection does what you want, why worry? The speeds you see are faster than anything you are likely to throw at it, unless you are using it to run a small corporation with dozens of users. Or running a TV stdio that needs to send huge files all over the plant.
a. In case of the modem, i just connect the ethernet (output) of the modem to my laptop. This is the same cable that would have otherwise connected to the modem. I didnt know I could do this, the tech who came from Comcast showed it to me.
b. Thanks for the router resetting recommendations. Will try that out? I am hoping that the router will come back online after that..
c. I was suspecting the ISP as intentionally throttling the speeds, but if you refer to point a. above, we checked the speeds directly from the modem to the router and they were ok. Which means that the ISP is fine.
Thanks again but do let me know about point a. above.
