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Aspirant

R6400

Just last night my wifi stopped working, didn’t think much of it. The next day its still off. Noticed port 1 is orange/red.
Ended up going to Best Buy to buy this brand, R6400, I've had the other one for almost 3 years so a new model was a no brainer. Start up everything and same result, orange port light, no blinking, stays orange. I have tried everything. Resetting, disconnecting, updated the firmware on routerlogin. Im all out of ideas😤. If anyone has figured this out please help!
Model: R6400|AC1750 Smart WiFi Router
Message 1 of 5
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Guru

Re: R6400

> R6400

 

   Is that accurate?  Not R6400v2?  Look at the product label.

 

> Just last night my wifi stopped working, [...]

 

> Ended up going to Best Buy to buy this brand, R6400, [...]

 

   I'm confused.  Your "my wifi stopped working" on some _other_ router?
Which you determined how, exactly?  And then, when you replaced that
(unspecified) other router with an R6400[vX], you had the same trouble?
To me, that would suggest that the router was/is not the cause of the
trouble.

 

> [...] a new model was a no brainer.

 

   Perhaps more brain use would have been wiser.

 

> [...] orange port light, no blinking, stays orange. [...]


   I would not expect the color of a LAN Ethernet port-status LED to
explain a wireless-network problem.  What's connected to that port?

 

   What about the other LEDs?

 

   Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation.  Get the User Manual.  Read.  Look for the
LED descriptions and "Troubleshoot".

 

> [...] I have tried everything. [...]

 

   Including consulting the User Manual?  Then your situation appears
hopeless.

 

> [...] updated the firmware [...]

 

   To what?  As always, an actual version number would be more useful
than your opinion of what's "updated", today.


> [...] Im all out of ideas [...]


   Here's one:

 

      https://en.wikipedia.org/wiki/RTFM

Message 2 of 5
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Aspirant

Re: R6400

Yes its V2. And yes my other router lost connection all of the sudden the other night. Never have I encountered this problem. Went through the Documentation online, did everything I could, nothing. After a day I decided to go to Best Buy. Didn't have a problem buying a new one, it has been almost 3 years, so might as well. Port 1 stays lit, an orange/red color. That is the problem, port 1 is the only one used since its wireless. Orange on a port light says its running 100 mpbs, but why is it offline, and how do i get it back to blinking it’s normal white, thats all that I'm tryna figure out.
Message 3 of 5
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Guru

Re: R6400

> [...] yes my other router lost connection all of the sudden the other
> night. [...]

 

   So, either you have two bad routers, or the problem is elsewhere.  My
first guess would be that the problem is elsewhere.

 

   To what do you connect your router?  Some kind of modem?  Has it a
maker and model number?  LED indicators?

 

> [...] did everything I could, nothing. [...]

 

   Think, for a moment, about how little useful information that
non-description conveys to the non-psychics in your audience.

 

   None of that is a useful problem description.  It does not say what
you did.  It does not say what happened when you did it.  As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.


> [...] What's connected to that port?

 

   Still a mystery.

 

> What about the other LEDs?

 

   Still a mystery.

 

> [...] Orange on a port light says its running 100 mpbs, [...]

 

   That's what it means.  100Mb/s is normal for many devices.

 

> [...] but why is it offline, [...]

 

   Based on what, exactly, were you expecting anyone to answer that?  I
don't even know what "it" is.  What, exactly, does "offline" mean to
you?  See "None of that is a useful problem description [...], above.


> [...] how do i get it back to blinking it's normal white, thats all
> that I'm tryna figure out.

 

   Is the color of the port-status LED your only complaint?

Message 4 of 5
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Aspirant

Re: R6400

A TP Link is connected to the 1st LAN port. The other 3 ports are not used. My modem is Charter, model # TM1602A, all lights are good on the modem. I even called my ISP service which is Charter and they said everything is good on their part, bc at first I thought they had disconnected me from Internet by accident or something.
I have been running the same connections for the past few years to all of a sudden an orange lan port, which from my research signifies a slower connection but I have no connection whatsoever for nearly 2 days. All the other led lights are on it is only that 1st port.
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