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R6400v2—Default user name and password don't work

Rocklady_MI
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R6400v2—Default user name and password don't work

A few days ago I was notified that I need to update the firmware. (It's still original to the day the unit was installed—8/5/18.) I had not logged into the WiFi Router after initially setting it up. Yet the default admin and password do not allow me access via Nighthawk. I'm then asked two questions for recovery, but neither question can be answered: I do not remember the "name" of the first Netgear product that I purchased. (It would have been many years ago.) Nor can I answer what my youngest sister's first name is, because I do NOT have a sister. Does anyone have some suggestions? I am a very novice user.

Model: R6700v2|Nighthawk AC1750 Smart WiFi Router
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myersw
Master

Re: R6400v2—Default user name and password don't work

Sounds like you set a user ID and password and now you do not remember what it was. 

It is reset, with the button on back and reconfigure as you do not know the password for admin. 

--Bill
ISP Comcast, Modem-Netgear CM1150V, Router-Unifi Security Gateway-Pro4, AP-2 Unifi AP-LR
Tesla > Edison
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