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R6400v2 stopped working LEDs briefly come on and then go out when turned on

eyestoney
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R6400v2 stopped working LEDs briefly come on and then go out when turned on

I purchased my R6400v2 Router about 18 mo ago. It's connected between my cable modem and PC via Cat5, and wirelessly to my laptop, phone & tablet. It was working fine, then from my PC I lost internet and the connection to router over Cat5 from PC. Also lost internet over wireless, even though it still showed a wireless connection to the router. Checked my internet modem by connecting direct, it was fine. So I rebooted the router. But when I switched it back on, most lights flashed on for one second and then went dim, but the power light did not light up at all.  I checked the adapter & its putting out 12.28v. I tried using an older adapter from a previous netgear router and the same thing happens. I've made no changes to my system and power connects through an APC UPS. I have not updated the firmware in some time, so I dont know if it needs updating.

Model: R6400|AC1750 Smart WiFi Router
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DarrenM
Sr. NETGEAR Moderator

Re: R6400v2 stopped working LEDs briefly come on and then go out when turned on

I suggest contacting support if your router is still under warranty.

 

https://www.netgear.com/support/contact.aspx

 

DarrenM

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DarrenM
Sr. NETGEAR Moderator

Re: R6400v2 stopped working LEDs briefly come on and then go out when turned on

I suggest contacting support if your router is still under warranty.

 

https://www.netgear.com/support/contact.aspx

 

DarrenM

View solution in original post

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