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My R6700 has always put out a 2G and 5G wifi connection until yesterday. 5G is no longer appearing in the list of available networks on any devices that had previously been connected to it. I updated the firmware, and factory reset the device which has not fixed it.
I saw my internet service provider, Comcast Xfinity, doing work in the area which may be a coincidence. I have been in contact with the technician for my area who said their work should not have affected this.
Netgear wouldn't help me over the phone because the device is out of warranty. Does anyone have any ideas on how to get the 5G back?
Bought another router from another company with 2 years of technical support for almost half the price and better performance than the R6700. I have a 5G connection again with this new router.
Thank you for absolutely nothing Netgear, aside from encouraging me to explore other router manufacturers.
It combines the 2.4ghz and 5ghz ssid into one broadcast. So you don't "see" the other wireless channel. It steers devices between the 2 bands as needed.
Sadly that has also been done and the same problem remains.
All this is leading me to believe the router went bad, and unless Netgear is willing to troubleshoot this without having me buy a warranty I don't want, I think I'm out of luck with a bad router.
You might not have free support but you should still have a warranty.
click on "mynetgear" at the top. register an account and the device. From there you can check warranty and start the rma process if its within warranty
This router's 90 day warranty expired a few weeks ago. Over the phone, Netgear wouldn't go any further with the troubleshooting or diagnostics with me unless I bought an extended warranty.
Bought another router from another company with 2 years of technical support for almost half the price and better performance than the R6700. I have a 5G connection again with this new router.
Thank you for absolutely nothing Netgear, aside from encouraging me to explore other router manufacturers.
Wow, I have exactly the same router (6 month old) and exactly the same problem.
5G appears for a moment when I do reboot the router, but scanner shows some ridiculose signal strength (like -100dB) and then it dissapears.
Talked to tech support - apparently to get to the tech people and create RMA (the only way to return a faulty device) I have to purchase some support certificate for the price of the device ($89). What a scam.
So, it looks like I will use your proven solution to the problem - buy a router from another manufacturer.
I attached a photo of the product, which is the first result when searching "router" on amazon. Slightly doctored the photo of the competitor router to not give Netgear an obvious reason to take this down.
Wow! I am having the exact same issue on my R7000P Nighthawk router and also Netgear wouldn't help me over the phone because I purchased it over 3 months ago even though it is still covered by a hardware warrantee!! I already tried doing a reset to factory default as well as a firmware upgrade and downgrade and nothing fixes it. I noticed a few other people had a similar issue without a real solution to the problem. It's obviously a router issue and most probably hardware related.I have never seen this type of support any where else. This was my first Netgear router purchase and definitely my last! It's so frustrating!
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
