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Re: R6700 Losing ability to connect at 2.4Ghz

JoeOtt
Star

R6700 Losing ability to connect at 2.4Ghz

I have an R6700 with the latest firmware (.36) on it. What has started happening since the last update is I will notice that all 2.4Ghz connections will drop off the connection list on the router. Then after a bit, anything trying to connect via 2.4 Ghz will see the SSID, attempt to connect but not get an IP address. If I reboot, it returns, but only for a while until it happens again, usually a couple of hours. What has changed is I have added a few more things (19 in total) that connect in the last week. I have done a hard reset, change the channel from auto to the best I can see via wifi tools for my area. Any help? I am losing my mind.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 16

Accepted Solutions
klpeters
Aspirant

Re: R6700 Losing ability to connect at 2.4Ghz

Have not had a reoccurrence of the issue since the hot fix. Looks like it resolved the issue. 

View solution in original post

Message 15 of 16

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Zrgj
Aspirant

Re: R6700 Losing ability to connect at 2.4Ghz

Same issue.
Message 2 of 16
JoeOtt
Star

Re: R6700 Losing ability to connect at 2.4Ghz

So after much frustration and no help from Netgear I installed dd-wrt. Works like a charm.
Message 3 of 16
Zrgj
Aspirant

Re: R6700 Losing ability to connect at 2.4Ghz

Joe - how long have you been using dd-wrt without it needing a reboot?
Message 4 of 16
JoeOtt
Star

Re: R6700 Losing ability to connect at 2.4Ghz

About 2 days. Still Rock solid
Message 5 of 16
Zrgj
Aspirant

Re: R6700 Losing ability to connect at 2.4Ghz

Mine was dropping every few minutes yesterday. 


This morning, I turned off the 2.4 GHz guest network, and it hasn't dropped since. Of course, this is of some inconvenience to the guests we have this week.

 

It's so frustrating to have a higher-priced router that has begun to behave like a $19.99 Amazon special. 😞

Message 6 of 16
JoeOtt
Star

Re: R6700 Losing ability to connect at 2.4Ghz

I did try that.   No love.   Got my guest network back with Dd-wrt

Message 7 of 16
Zrgj
Aspirant

Re: R6700 Losing ability to connect at 2.4Ghz

I also turned off auto-select on the channel number for the 2.4 GHz band. Maybe that had something to do with it.

I've used dd-wrt before. Just kind of lazy today. 😁

Message 8 of 16
HWAM
Apprentice

Re: R6700 Losing ability to connect at 2.4Ghz

Same issue as a lot of R7000 owners have. 2.4GHz Wi-Fi devices are loosing their connection. Netgear can't fix it. The newest firmware are ruining the routers. Even a downgrade and reset is not fixing the problem. They tried to fix it with 2 beta firmwares but without success. Just buy another brand and forget Netgear.
Message 9 of 16
Zrgj
Aspirant

Re: R6700 Losing ability to connect at 2.4Ghz

Seems that they are ignoring requests here, on Facebook, and on Twitter.

 

I'm almost ready to flash with DD-WRT. I'll avoid Netgear in the future, for sure.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 10 of 16
JamesGL
Master

Re: R6700 Losing ability to connect at 2.4Ghz

Hi All,

 

Please try this firmware. If same problem, report with your observation.

 

https://kb.netgear.com/000053180/R6700-Firmware-Version-1-0-1-38-Hot-Fix

Message 11 of 16
JamesGL
Master

Re: R6700 Losing ability to connect at 2.4Ghz

Hi All,


We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 12 of 16
klpeters
Aspirant

Re: R6700 Losing ability to connect at 2.4Ghz

I installed the hot fix last night. So far everything is working fine. Will give it another day or two to see if we are in the clear.
Message 13 of 16
JamesGL
Master

Re: R6700 Losing ability to connect at 2.4Ghz

Hi klpeters,

 

Any update on the hot fix firmware?

Message 14 of 16
klpeters
Aspirant

Re: R6700 Losing ability to connect at 2.4Ghz

Have not had a reoccurrence of the issue since the hot fix. Looks like it resolved the issue. 

Message 15 of 16
JamesGL
Master

Re: R6700 Losing ability to connect at 2.4Ghz

Hi klpeters,

 

Thank you for confirming.


If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Message 16 of 16
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