Orbi WiFi 7 RBE973
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Re: R6700 crashing every day

crash100
Aspirant

R6700 crashing every day

After the latest update, now running Firmware V1.0.1.20, the router crashes every day.

Message 1 of 12

Accepted Solutions
JamesGL
Master

Re: R6700 crashing every day

Hi crash100,

 

Uninstall the Genie.

View solution in original post

Message 11 of 12

All Replies
JamesGL
Master

Re: R6700 crashing every day

Hi crash100,

 

When you say crash, you mean the router reboots?

Try to reset the router to factory default and reconfigure.

Message 2 of 12
crash100
Aspirant

Re: R6700 crashing every day

Crash means I see an open window with a huge mess of code for a report that is automatically sent to Apple when I click "Reopen" -- and it starts right back up quickly. 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 3 of 12
crash100
Aspirant

Re: R6700 crashing every day

Crash means I see an open window with a huge mess of code for a report that is automatically sent to Apple when I click "Reopen" -- and it starts right back up quickly. I would love to reset to factory default, but I don't see that option. Is that what the "reset" button on the router does? But, I will try that reset and see what happens.

Thanks for your reply.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 4 of 12
crash100
Aspirant

Re: R6700 crashing every day

Still crashing multiple times every day.  I did a factory reset yesterday, but it is still crashing, or quitting everyday.

 

I have had this router since August 2015 and it has performed with no problem. Also, bought a new iMac running Sierra in Nov 2016, but this crashing thing only started during the past month or so, after another firmware update.

 

If I could upload a file I could show the screen shot of part of the crash report, but I do not see a way to add anything. Can't cut and paste anything. Window states "Netgear quite unexpectedly." It always reopens immediately upon clicking "Reopen." But, a pain.

 

 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 5 of 12
JamesGL
Master

Re: R6700 crashing every day

Hi crash100,

 

Use should be able to upload an image here.

 

Message 6 of 12
crash100
Aspirant

Re: R6700 crashing every day

OK, the two menu options showing in your "Body pane", in between the Insert Link and Numbered List, (Insert image being the one you are pointing out), do not show up on my Menu pane. I am using Chrome. I tried Safari and the same problem. So, while that option to Insert Image should be there it is not there for me. Now what? 

The screen shot file is .png -- is there another way to handle it? 

 

As I am typing right now NetgearGenie quite unexpectedly, for no apparent reeason.???

 

 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 7 of 12
JamesGL
Master

Re: R6700 crashing every day

Hi rash100,

 

Try to use google drive if you have one.

Message 8 of 12
crash100
Aspirant

Re: R6700 crashing every day

Here's a link to a Google Drive folder with four screen shots "Netgeargenie quite unexpectedly"

https://drive.google.com/drive/folders/0B-nfYhprMja6UVlsZ3l4ZnB4YXM?usp=sharing

 

Now I am wondering if this is not the router but Netgeargenie having some problem with my Mac OS (Sierra)?

 

Thank you for your ongoing help.

 

 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 9 of 12
crash100
Aspirant

Re: R6700 crashing every day

Now I feel stupid regarding this series of posts. It is not the router that is crashing at all, but the app, NetgearGenie. Continues to quit often and unpredictably.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 10 of 12
JamesGL
Master

Re: R6700 crashing every day

Hi crash100,

 

Uninstall the Genie.

Message 11 of 12
crash100
Aspirant

Re: R6700 crashing every day

Thank you very much for the simple solution: uninstall genie.  Done!

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 12 of 12
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