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Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

barbaric
Tutor

R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

I have a nighthawk r6700 router that works fine with several hard drives I've tried (up to 4tb).  Today I bought a Seagate 5tb Backup Plus, but the router does not recognize it when connected directly to the USB 3.0 port with a cable.  Interestingly, it will still detect other drives plugged into the back of the Seagate 5tb (with the Seagate acting like a hub).  I tried various ways of partitioning the Seagate, but it would never be recognized.  I finally connected the R6700 to a USB2.0 hub, and connected the Seagate to the 2.0 hub; then the router recognized the seagate 5tb drive.  So it looks like for some reason the Seagate can only connect it's drive via USB 2.0.

 

I looked at the list on the web page of compatible drives, but the router R6700 is not listed.

 

On this forum some have spoken about Router firmware problems; my firmware is Firmware Version  V1.0.0.26_10.0.26

 

Any suggestions would be appreciated.

Message 1 of 11

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JamesGL
Master

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Hi barbaric,

 

You can check the R7000. They share the same list. If its not on the list, try to use a different USB 3.0 drive just to make sure that the USB 3.0 port is working.

 

View solution in original post

Message 9 of 11

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JamesGL
Master

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Hi barbaric,

 

Let me check on this inquiry. I will get back to you for any update.

 

JamesGL
Community Team

Message 2 of 11
barbaric
Tutor

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

I exchanged the Seagate Drive for a new identical one, and it has the same behavior.  Although both Seagates could be defective, I think it is more likely that something else is going on.

Thanks.

Message 3 of 11
Cool1
Aspirant

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Having the same problem with seagate 8tb hub
Message 4 of 11
JamesGL
Master

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Hi All,

 

Make sure you are not using a USB hub since the router does not fully support it. It could be the reason why it did not work with 3.0.

 

JamesGL

Community Team

Message 5 of 11
barbaric
Tutor

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Hi,

I was using it without a hub, and it would't work.  I did try it with as USB 2.0 hub, and that is when it worked.  I then tried it with a USB 3.0 hub, and it still didn't work.

Thanks,

Ric

Message 6 of 11
JamesGL
Master

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Hi barbaric,

 

Check the KB article below for the compatible drives.

 

http://kb.netgear.com/18985/ReadySHARE-USB-Drives-Compatibility-List?cid=wmt_netgear_organic

Message 7 of 11
barbaric
Tutor

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

The main problem with the KB article is that the router I have, R6700, is not listed.

Message 8 of 11
JamesGL
Master

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Hi barbaric,

 

You can check the R7000. They share the same list. If its not on the list, try to use a different USB 3.0 drive just to make sure that the USB 3.0 port is working.

 

View solution in original post

Message 9 of 11
JamesGL
Master

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Hi barbaric,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 10 of 11
barbaric
Tutor

Re: R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

Sure enough, the seagate drive I got isn't on the list.  I did check with a different (4tb) 3.0 drive, and it worked.  So maybe it just can't handle drives bigger than 5tb.  thanks.

Message 11 of 11
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