- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
R6700v2, Nighthalk AC1750 has signal but wont connect to modem
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have Xfinity as my ISP using a cable modem I bought from them. My router is Nighthalk AC1750 Model R6700v2. I came back from vacation and found I had WiFi signal but no connection to the internet. Xfinity came out and said it was a bad modem and then proceeded to say the router was bad too after replacing the modem and still not connecting to the internet (they suggested it was possibly from a power surge that took out both the modem and the modem-router interfacing). The router is just over a year old, (bought new from BestBuy). Its not that I don't trust them; but, is this a reasonable scenario or not? If it is, can it be fixed with a reset?
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: R6700v2, Nighthalk AC1750 has signal but wont connect to modem
Thanks for the feedback. The first thing I did was to test the Cat5 cable I plugged it into the new modem at one end and my laptop at the other, it would not connect with 3 of the 4 ports. I then moved it to the port my bluray was plugged into, that one worked. I then plugged the router into the modem into the port I got signal from following what Michael outlined and the router booted up and was working. I then plugged the bluray in and made sure they both still would connect to the internet. They both are working. Thanks again.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more