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My power flickered this morning, and my router internet light was amber. I couldn’t get the router to work again so I factory reset it, now the internet light does not come on at all (it’s not amber or white, it’s just not lit at all). I have confirmed I have internet as I connected the modem directly to my computer via Ethernet cable. Any suggestions as to what’s going on? Or how I can fix this problem?
I factory reset again and changed out Ethernet cables, had an update to firmware and am now able to use the router again. Thank you for your reply and appreciate you assistance!
The order that i'd start in and move down the steps?
1. reboot your devices in this order after powering both down. Start modem and give it a couple minutes to boot up. Then plug in the router (with nothing else plugged into router) and give it a couple minutes to fully boot. Then log into it and see if you can get the internet settings working.
2. Reinstall the firmware to the router. A factory reset only erases settings. If something was corrupted in the power flicker or the reset, resetting doesn't fix the corruption. A reinstall of firmware is needed. Reinstall the firmware over a hardwired connection, reset the device again, and retry step 1.
3. Still not working? downgrade the firmware 1 version.
So I powered off and on as you directed and the amber internet light cane back on, however the WiFi does not work and I can’t access the app without being connected. How do I update the firmware if I cannot connect?
I factory reset again and changed out Ethernet cables, had an update to firmware and am now able to use the router again. Thank you for your reply and appreciate you assistance!
