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R6800 Wifi 5Ghz not working

Grechor
Aspirant

R6800 Wifi 5Ghz not working

At the moment firmware 1.1.0.24 is installed (the oldest I could find on your support site for R6800)

I will try installing the latest firmware later but I've already done this yesterday so I not sure that will help..

 

 First a small description of the problems my router shows:

- 5 Ghz not showing up for Europe region (e.g. Canada works) but 5ghz light is on 

- 2.4 Ghz works (also for Europe) but on 54Mbit/s only  

- after factory reset only "NETGEAR40" signal working, "NETGEAR40-5G" never worked

 

Here's wthat I've tried so far:

  1. connecting with different devices => 5Ghz not showing up for iPhone 6s, LG G5, Laptop
  2. de/activating 5Ghz in firmware
  3. switching channels for 2.4ghz and 5ghz
  4. Factory reset with button and inside the firmware
  5. reinstalling the firmware + factory reset
  6. using Wizard (Genie?) for installation
    1. configure manually (Access Point mode)
  7. power cycle after reset + disconnecting all cables
  8. holding wifi button until wifi turns off + power cycle without cables connected
  9. switching region to 'Canada' => 5ghz wifi suddenly works, switching back to 'Europe' 5ghz wifi is broken again
Message 1 of 6
Grechor
Aspirant

Betreff: R6800 Wifi 5Ghz not working

I've tried install an old firmware, factory reset, install latest firmware and factory reset again.
Same as before.. Europe region not working
Setting to Canada or any other works fine. I've let it set to Australia because it's quite similar to Europe..
Now I dont know what to do. No idea...
Message 2 of 6
Blanca_O
NETGEAR Moderator

Re: Betreff: R6800 Wifi 5Ghz not working

Hi Grechor, 

 

Welcome to NETGEAR Community! 

 

Firmware version 1.1.0.24 is the initial release firmware for this model. I suggest to update the firmware to 1.2.0.16: 

 

R6800 Firmware Version 1.2.0.16

https://kb.netgear.com/000054438/R6800-Firmware-Version-1-2-0-16

 

Here's a reference link of how to update firmware: 

https://kb.netgear.com/23442/

 

Regards, 
Blanca 
Community Team
 

Message 3 of 6
Grechor
Aspirant

Re: Betreff: R6800 Wifi 5Ghz not working

Did that already.
Message 4 of 6
Blanca_O
NETGEAR Moderator

Re: Betreff: R6800 Wifi 5Ghz not working

Hi Grechor, 

 

Where did you purchase the unit?

 

Regards, 
Blanca 
Community Team

Message 5 of 6
Grechor
Aspirant

Re: Betreff: R6800 Wifi 5Ghz not working

Notebooksbilliger.de in Germany. It's new and I think I'm going to RMA it.
Message 6 of 6
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