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R6900P. Nighthawk AC1900 Smart WiFi MuMimo

justin_esta
Tutor

R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Help needed,
I woke up to find out that my fully functioning wireless router has stopped working. The power light remains amber and no other color. It includes two other white LED buttons on Guest WiFi and WiFi On/Off. The network cannot be seen in the list of WiFi networks detectable by any device. I’ve tried to reset the router multiple times, only to have the same 3 LED buttons the same color. I also tried to power cycle both my modem and router, but still no luck. The power adapter I use is the one provided by Netgear. I do not know what else to do to make it work.
Model: R6900|Nighthawk AC1900 Smart WiFi Router
Message 1 of 11

Accepted Solutions

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Did you try tftp?

 

I'll repeat what I said before:

 

How to upload firmware to a NETGEAR router using TFTP | Answer | NETGEAR Support

 

That is a bit out of date in that it does not tell you that Windows has a TFTP function built in, you just have to enable it.

 

  • Control Panel
  • Programs and Features
  • Turn Windows features on or off
  • TFTP client - enable

That's probably easier than retrieving software from a website.

 

View solution in original post

Message 10 of 11

All Replies

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Your router may have been set up to update the firmware automatically. The light you see is a sign of a broken firmware update.

 

If your device is still under warranty, I'd start the RMA process.

 

The most often recommended way of trying to fix this yourself is described here:

 

How to upload firmware to a NETGEAR router using TFTP | Answer | NETGEAR Support

 

That is a bit out of date in that it does not tell you that Windows has a TFTP function built in, you just have to enable it.

 

  • Control Panel
  • Programs and Features
  • Turn Windows features on or off
  • TFTP client - enable

That's probably easier than retrieving software from a website.

 

This process is not for the faint hearted. Hence the warranty option.

Message 2 of 11
JamesGL
Master

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Hi justin_esta,

 

Have you tried the suggestion of michaelkenward? 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 3 of 11
justin_esta
Tutor

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

I was having troubles trying to hard reset my router. When I followed the instructions on rresetting the router, the device did not have a green LED, but instead continued to have the same LED's as explained before. That was the last step needed to upgrade the firmware.

Model: R6900P|Nighthawk Smart WiFi Router with MU-MIMO
Message 4 of 11

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Sorry, I don't understand you reply. Are you saying that you are still stuck?

 


@justin_esta wrote:

When I followed the instructions on rresetting the router, the device did not have a green LED, but instead continued to have the same LED's as explained before.

 


First, the LED will not go green. Normal behaviour is a white LED.

If a simple reset does not change things, try this:

 

  • Press reset for 30 seconds
  • Keep pressing reset while removing power
  • Keep pressing reset for another 30 seconds while apply power

 

 

 

 

 

Message 5 of 11
justin_esta
Tutor

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

My apologies, the old manual for resetting says green LED. I followed the 30 sec reset method, but now my router is resetting on its own every 30 sec for the past 5 mins. The problem with the LED still consists before it resets itself.
Model: R6900P|Nighthawk Smart WiFi Router with MU-MIMO
Message 6 of 11
JamesGL
Master

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Message 7 of 11
JamesGL
Master

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Hi justin_esta,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 8 of 11
justin_esta
Tutor

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

No other method is working to make my power LED turn white. It remains at a constant orange LED.

Message 9 of 11

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

Did you try tftp?

 

I'll repeat what I said before:

 

How to upload firmware to a NETGEAR router using TFTP | Answer | NETGEAR Support

 

That is a bit out of date in that it does not tell you that Windows has a TFTP function built in, you just have to enable it.

 

  • Control Panel
  • Programs and Features
  • Turn Windows features on or off
  • TFTP client - enable

That's probably easier than retrieving software from a website.

 

Message 10 of 11
justin_esta
Tutor

Re: R6900P. Nighthawk AC1900 Smart WiFi MuMimo

My router is up and running again. Thank you all for your help and concern!

Message 11 of 11
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