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Re: R7000 5g dropping connection

gwool52
Guide

R7000 5g dropping connection

My R7000 dual gig wifi router has had issues with the 5g dropping for the past year. I have tried a few different firmware versions and even tried some of the community recomendations and still have issue with the 5g dropping. 2.4 works fine. I have upgraded and down graded with the same results and very frustrated at this point. Currently at Firmware Version
V1.0.9.88_10.2.88 and as I stated, I have tried downgrading . Any Support Staff have a resolution before I trash this hardware and go to another vendor ! Thanks !

Old Version V1.0.9.64_10.2.64
Old Firmware Ver V1.0.9.60_10.2.60
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 16
Andrew654
Aspirant

Re: R7000 5g dropping connection

We have been made aware of an issue with Remote Management functionality not working when using the Orbi or Nighthawk app MYBKExperience

Message 2 of 16
plemans
Guru

Re: R7000 5g dropping connection

the most agreed upon stable version is the .42 version of the firmware.

I'd downgrade to that over a hardwired connection, reset the device after the downgrade is complete, and then manually reinstall. don't install from a backup. 

Try this first. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 3 of 16
gwool52
Guide

Re: R7000 5g dropping connection

Thnk You !

Message 4 of 16
gwool52
Guide

Re: R7000 5g dropping connection

Wow .42 is a very early version. Hard to believe any newer version is not stable - Thank You !

Message 5 of 16
plemans
Guru

Re: R7000 5g dropping connection

Good luck!

The R7000 has probably had the most issues with firmware that we've found on here. The .42 has been rock solid. 

Most have found that if they're upgrading, the best results with the R7000 or in this order:  reset----upgrade-reset again----reinstall manually. Most get on the .42 version and just leave it as it runs well and everything works. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 6 of 16
Aqualung1
Luminary

Re: R7000 5g dropping connection

Best thing to do is get rid of the R7000, and don't purchase Netgear for the forseeable future. Otherwise, stay on .42 until you can afford something else. Trouble is, I don't know if I can recommend anything else at this point in time. Maybe flash DDWRT on it until Netgear gets their act together.

Message 7 of 16
gwool52
Guide

Re: R7000 5g dropping connection

Thanks !

Message 8 of 16
elbori
Initiate

Re: R7000 5g dropping connection

I have the same exact issue and am running the same firmware. I originally had this problem about a year ago and a firmware update seemed to have cleared it but now, as of last night, the issue has come back! We should not have to go back in firmware to get these issues resolved. I have loved my netgear routers for years but this issue is causing me to rethink my choice in routers and maybe go out and buy a different brand!
Model: R7000|AC1900 Smart WIFI Router
Message 9 of 16
gwool52
Guide

Re: R7000 5g dropping connection

Hello, I dowloaded previous  

Version V1.0.9.42_10.2.44 

and for the past month no more drops

Hope this helps !

Message 10 of 16
ArtD3
Tutor

Re: R7000 5g dropping connection

Just got my R7000 yesterday and within 30 minutes, 5g was dropping.  Router came with the 1.0.9.88 firmware, tried upgrading to 1.0.11.100, still dropping 5g.  Flashed to 1.0.9.42 this morning and we'll see if that holds a 5g connection longer than a few hours.  I'm seriously thinking about sending this back and getting a different brand.  I can't see how a company like this can't get something as simple as router firmware to have a stable 5g connection.  Does not give me a warm fuzzy feeling.

Message 11 of 16
cjm0313
Aspirant

Re: R7000 5g dropping connection

Any word if the latest firmware update from this week FINALLY fixes the drop out issues, or do I have to stay on .44 forever? 

Model: R7000|AC1900 Smart WIFI Router
Message 12 of 16
gwool52
Guide

Re: R7000 5g dropping connection

I personally have not upgraded as yet since my gear has been stable. Rather not touch it if it ain't broke.

Message 13 of 16
cjm0313
Aspirant

Re: R7000 5g dropping connection

Same, although it sucks we might have choose between stability or security... 

Message 14 of 16
climbzona
Star

Re: R7000 5g dropping connection

Is the 'solution' for drops on the 7000p still to just stay on the V1.0.9.42_10.2.44 and not updgrade it?

 

I have received my replacement from support and now on the phone w support to update that i'm having the exact same issues. 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 15 of 16
gwool52
Guide

Re: R7000 5g dropping connection

Hello, I have not upgraded as yet since this version seems to be steady, so hesitant to try anything else. Really sucks cause I really should get the latest upgrade but who knows if it is reliable. Hope that helps

Message 16 of 16
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