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Re: R7000 AC1900 internet keeps dropping

CarlAndJaysen
Follower

R7000 AC1900 internet keeps dropping

We have the Nitehawk AC1900. We bought it a year ago, and disconnected it immediately cause it was dropping a lot but recently decided to reconnect it as advised by our internet provider as it was better than what we were using. Which is true but it keep dropping service. Is it common for the internet to drop often and have to reboot on the app every day if not multiple times a day?
Model: R7000|AC1900 Smart WIFI Router
Message 1 of 5
FURRYe38
Guru

Re: R7000 AC1900 internet keeps dropping

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 5
JEF13
Aspirant

Re: R7000 AC1900 internet keeps dropping

We have the same issue. Have had the router about 14 months and it keeps dropping every night. I have to reboot. Anyone find a solution to this?
Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 3 of 5
JWS9518
Apprentice

Re: R7000 AC1900 internet keeps dropping

It seems several versions of the firmware for this router have that issue.   Try updating to the latest version 1.0.11.128 or the oldest known stable version .42 .   I currently use .128, which does have the reboot issue, but usually only once every day or two with the network coming back in about 5 minutes or via a quick reboot.  

 

,42 is old but fairly stable as far as that goes. 

 

No idea why netgear can't figure out the stability issues, but it has been a problem with this router for a few years now.

Message 4 of 5
FURRYe38
Guru

Re: R7000 AC1900 internet keeps dropping

Do you have the C7000 cable modem? 


@JEF13 wrote:
We have the same issue. Have had the router about 14 months and it keeps dropping every night. I have to reboot. Anyone find a solution to this?

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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