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Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

Max_F
Aspirant

R7000 Bricked after 1.0.7.6_1.1.99 firmware

My R7000 never booted back up after the 1.0.7.6 firmware update that I initiated trough the router web portal yesterday. I thought it was still updating when I didn't get a response after 30 or so minutes so I left it overnight but the power status light just kept flashing the same the next morning. When I finally power cycled it I got the same result: flashing power led, once a sec. 

 

So I followed the "http://kb.netgear.com/19841/Reinstall-the-firmware-on-a-router-without-the-setup-CD-recovery-tool" article and I'm getting a TTL=100 response from the R7000 after setting up the network settings manually. The problem is that I've spent the better of my weekend trying to flash the firmware manually and no matter what I do TFTP2 does the "erasing Flash" step and proceeds to "upgrading flash" where it stalls after about 2/3 with the message "unable to get responses from the server" and tries again. Every time. Pinging the R7000 during the update process keeps returning 1ms TTL=100 responses so I've got one window telling me there's no connection and the other that there is. Doing it manually by activating windows TFTP and sending "tftp 192.168.1.1 R7000-V1.0.7.6_1.1.99.chk" displays "transfer successful" but the log shows that it only sent ~200kb at a speed of ~200kb/s out of the 27MB firmware file. Adding "-i" to the command as suggested on the Netgear support forum gets the file to transfer completely and without errors but the router, yet again, never reboots and behaves the same even after >20 minutes of "settling". On top of that after every unsuccessful try I need to reset the router since it stop responding to ping requests which makes the process excruciatingly slow. 

 

I'm still under warranty and am probably just going to return it during the week but having wasted this much time trying to fix a new router is just ridiculous so I wanted to put this out as a warning. Hopefully there's someone who knows what else I could try before I'm forced to take the trip to return it.

 

PS. I saw a post about the vulnerability a couple of days ago, made a point of avoiding the Beta a couple of days later, but still got duped.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 15

Accepted Solutions
vxd79
Aspirant

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

Yes finely after a couple of time i fix the problem and the router is working againSmiley Wink

 

C:\>tftp -i 192.168.1.1 put R7000-V1.0.7.6_1.1.99.chk
Transfer successful: 27975738 bytes in 25 second(s), 1119029 bytes/s

 

With the cable it fix the router for meSmiley Wink

 

Regards,

vxd79

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Message 14 of 15

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vxd79
Aspirant

Betreff: R7000 Bricked after 1.0.7.6_1.1.99 firmware

JUUUUP i want to thanks NETGEAR R7000 for bricked my hawk modemSmiley Sad after i update it's take soooooo long but after refresh the page it's say your not connected, i reset the modem but it's never work again try to use some tools but no luck for me Smiley Sad so PEOPLE DON'T upgrade the firmware, it's going to broke your routerSmiley Sad( a very angy person now Smiley Sad

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 2 of 15
vxd79
Aspirant

Betreff: R7000 Bricked after 1.0.7.6_1.1.99 firmware

So i try this buy the FTDI TTL-232R-3V3 €32.00 euro cable from internet, hope this wil fix it!! ill let you know wheb i have the cable Smiley Happy

Message 3 of 15
HiSpeed
Guide

Betreff: R7000 Bricked after 1.0.7.6_1.1.99 firmware

Hi Guys,

 

What did you do exactly to upgrade ?

You have to be careful because firmware upgrade is alway a risky process...

 

I upgraded offline my R7000 from my old 1.0.4.18 to 1.0.7.6 without any trouble.

Even all my parameters have been kept.

Only the GUI interface required an online update...

 

 

 

 

 

● Netgear R7000 (Root Router)
● TP-Link Archer C7 v2 (WDS Bridge)


Message 4 of 15
jguerdat
Guru

Betreff: R7000 Bricked after 1.0.7.6_1.1.99 firmware

Mine updated from 1.0.7.2 to 1.0.7.6 with no issue either, EXCEPT that it was pingable from the Internet and the selection was grayed out.  I had to reset the router to clear it up.

Message 5 of 15
Max_F
Aspirant

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

"What did you do exactly to upgrade ?
You have to be careful... "

I followed the advice by Netgear and updated using the web GUI over ethernet cable. Nothing else was connected atm except for wan for the router to be able to download the update automatically. I've done this with all my routers since 20 years and never had any trouble. Are you saying that using the web gui is not recommended? Because i think it would be pretty important for Netgear to disclose this.

It feels like I've exhausted all options over the last two days and am simply dealing with faulty hardware. I've spoken to my reseller and they've agreed to exchange it for a new one or an Asus router in the same price range if I'd like and I see no reason to not take that deal.
Message 6 of 15
HiSpeed
Guide

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

Hello Max_F,

 

Do you mean you bricked the router after an online upgrade?

I upgraded offline, I mean from a firmware file stored on my disk.

 

May be there is a risk in your case, but I don't know the reasons (bad temp file or other).

I think it is interesting to discuss this point with other users and/or Netgear support...

● Netgear R7000 (Root Router)
● TP-Link Archer C7 v2 (WDS Bridge)


Message 7 of 15
ElaineM
NETGEAR Employee Retired

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

@Max_F If you can still ping the router, I suggest that you try to follow the steps from this link or try another TFTP client

However, if you cannot ping the router anymore I suggest that you contact support to get an RMA.

ElaineM
NETGEAR Community Team
Message 8 of 15
Max_F
Aspirant

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware


@ElaineM wrote:

@Max_F If you can still ping the router, I suggest that you try to follow the steps from this link or try another TFTP client

However, if you cannot ping the router anymore I suggest that you contact support to get an RMA.


 

Thank you for the suggestion Elaine! Yes, I'd tried with multiple. Unfortunately neither tftp, tftp2 nor tftpd64/32 made any difference. Strangest thing is that the router is still pingable and gives a perpetual TTL=100 response so I'm assuming I would need to break the loop with a jtag-cable if I've read the "unbrick your r7000" posts correctly. As I've said before the fix seems easy enough but would void my warranty. I'm waiting for a replacement unit right now but still have the old one sitting ready to be shipped if anyone has any commands they would like me to pass to it in hopes of reviving it. 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 9 of 15
ElaineM
NETGEAR Employee Retired

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

You're welcome!

ElaineM
NETGEAR Community Team
Message 10 of 15
vxd79
Aspirant

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

Thanks for thisSmiley Happy but i try it a couple of times, but never works, i can ping my 192.168.1.10 so it's not broking, i try it with the the cable, i think that will unbrick my R7000Smiley Wink

Message 11 of 15
ElaineM
NETGEAR Employee Retired

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

@vxd79 You're pinging the router, right? If you have tried the suggested steps and won't work then contact support for RMA. 

ElaineM
NETGEAR Community Team
Message 12 of 15
vxd79
Aspirant

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

Yes i can ping the routerSmiley Happy today i have my TTL-232R-3v3 cable and i mod the cable this way black=ground RX=Yellow TX=Orange put it all together, use Putty on COM6, and this is what i get from the Putty console:

 

KKKKKKC▒▒02 -------++++++++++++++++++++++++X+++++++++++++++++++++++---------
03 ----++++++++++++++++++++++++X++++++++++++++++++++++++-----------
04 --++++++++++++++++++++++++X++++++++++++++++++++++++-------------
05 ------++++++++++++++++++++++++X++++++++++++++++++++++++---------
06 ---+++++++++++++++++++++++X++++++++++++++++++++++---------------
07 ------++++++++++++++++++++++++++X++++++++++++++++++++++++++-----
08 ----+++++++++++++++++++++++X++++++++++++++++++++++--------------
09 ------------+++++++++++++++++++++++X++++++++++++++++++++++------
10 ------+++++++++++++++++++++++X++++++++++++++++++++++------------
11 ----------+++++++++++++++++++++++X+++++++++++++++++++++++-------
12 ----++++++++++++++++++++++++X+++++++++++++++++++++++------------
13 ----------+-++++++++++++++++++++++X++++++++++++++++++++++-------
14 -------+++++++++++++++++++++++++X++++++++++++++++++++++++-------
15 -----------+++++++++++++++++++++++X+++++++++++++++++++++++------


PW0

0000000000111111111122222222223333333333444444444455555555556666
0123456789012345678901234567890123456789012345678901234567890123
00 ----+++++++++++++++++++++++++X+++++++++++++++++++++++++---------
01 --------+++++++++++++++++++++++++X++++++++++++++++++++++++------
02 -----+++++++++++++++++++++++++X++++++++++++++++++++++++---------
03 ----+++++++++++++++++++++++++X++++++++++++++++++++++++----------
04 ++++++++++++++++++++++++++X+++++++++++++++++++++++++------------
05 -----+++++++++++++++++++++++++X+++++++++++++++++++++++++--------
06 --++++++++++++++++++++++++X+++++++++++++++++++++++--------------
07 ------+++++++++++++++++++++++++++X++++++++++++++++++++++++++----
08 +++++++++++++++++++++++++X++++++++++++++++++++++++--------------
09 ---------++++++++++++++++++++++++X++++++++++++++++++++++++------
10 ---++++++++++++++++++++++++X++++++++++++++++++++++++------------
11 -----++++++++++++++++++++++++++X+++++++++++++++++++++++++-------
12 -+++++++++++++++++++++++++X+++++++++++++++++++++++++------------
13 --------++++++++++++++++++++++++X++++++++++++++++++++++++-------
14 ----++++++++++++++++++++++++++X++++++++++++++++++++++++++-------
15 ------++++++++++++++++++++++++++X+++++++++++++++++++++++++------


NW0

0000000000111111111122222222223333333333444444444455555555556666
0123456789012345678901234567890123456789012345678901234567890123
00 ----+++++++++++++++++++++++++X+++++++++++++++++++++++++---------
01 ----------+++++++++++++++++++++++++X++++++++++++++++++++++++----
02 ------+++++++++++++++++++++++++X+++++++++++++++++++++++++-------
03 ----++++++++++++++++++++++++X++++++++++++++++++++++++-----------
04 -+++++++++++++++++++++++++X++++++++++++++++++++++++-------------
05 -----+++++++++++++++++++++++++X+++++++++++++++++++++++++--------
06 --+++++++++++++++++++++++X+++++++++++++++++++++++---------------
07 -------++++++++++++++++++++++++++X+++++++++++++++++++++++++-----
08 ---++++++++++++++++++++++++X+++++++++++++++++++++++-------------
09 ------------++++++++++++++++++++++++X+++++++++++++++++++++++----
10 ------++++++++++++++++++++++++X++++++++++++++++++++++++---------
11 ---------++++++++++++++++++++++++X++++++++++++++++++++++++------
12 ----+++++++++++++++++++++++++X++++++++++++++++++++++++----------
13 ----------++++++++++++++++++++++++X++++++++++++++++++++++++-----
14 --------++++++++++++++++++++++++X++++++++++++++++++++++++-------
15 -----------++++++++++++++++++++++++X+++++++++++++++++++++++-----


WRDQW0

0000000000111111111122222222223333333333444444444455555555556666
0123456789012345678901234567890123456789012345678901234567890123
00 ++++++++++++++++++++++X++++++++++++++++++++++--------++++++++++-
01 ++++++++++++++++++++++++X+++++++++++++++++++++++-------++++++++-
02 +++++++++++++++++++++++X+++++++++++++++++++++++------++++++++++-
03 ++++++++++++++++++++++X++++++++++++++++++++++--------++++++++++-
04 ++++++++++++++++++++X++++++++++++++++++++-----------+++++++++++-
05 +++++++++++++++++++++++X+++++++++++++++++++++++------++++++++++-
06 +++++++++++++++++++++X+++++++++++++++++++++----------++++++++++-
07 ++++++++++++++++++++++++X++++++++++++++++++++++++------++++++++-
08 +++++++++++++++++++++X+++++++++++++++++++++----------++++++++++-
09 -++++++++++++++++++++++++X+++++++++++++++++++++++----------++++-
10 +++++++++++++++++++++++X++++++++++++++++++++++---------++++++++-
11 --+++++++++++++++++++++++X+++++++++++++++++++++++----------++++-
12 +++++++++++++++++++++++X++++++++++++++++++++++-------++++++++++-
13 -+++++++++++++++++++++++X+++++++++++++++++++++++----------+++++-
14 ++++++++++++++++++++++++X++++++++++++++++++++++++-------+++++++-
15 -+++++++++++++++++++++++X++++++++++++++++++++++----------++++++-


WRDMW0 00000022
WRDMW0 00000023


ADDR

0000000000111111111122222222223333333333444444444455555555556666
0123456789012345678901234567890123456789012345678901234567890123
00 ++++++++++++++++++S++++++++++++X++++++++++++++++++++++++++++++++

Decompressing...done


CFE for Foxconn Router R7000 version: v1.0.21
Build Date: Wed Aug 7 19:11:17 CST 2013
Init Arena
Init Devs.
Boot up from NAND flash...
Bootcode Boot partition size = 524288(0x80000)
DDR Clock: 800 MHz
Info: DDR frequency set from clkfreq=1000,*800*
et0: Broadcom BCM47XX 10/100/1000 Mbps Ethernet Controller 6.37.15.1 (r407936)
CPU type 0x0: 1000MHz
Tot mem: 262144 KBytes

Device eth0: hwaddr C4-04-15-5B-B8-D8, ipaddr 192.168.1.1, mask 255.255.255.0
gateway not set, nameserver not set
Checking crc...Boot program checksum is invalid
Device eth0 has been deactivated.
Device eth0: hwaddr C4-04-15-5B-B8-D8, ipaddr 192.168.1.1, mask 255.255.255.0
gateway not set, nameserver not set
Start TFTP server
Reading ::

 

I try to Ctrl+C to cancel the program and open the command tftpd now i get Reading::

 

Now aim going to my CMD with admin rights and use the command: 

C:\>tftp -i 192.168.1.1 put R7000-V1.0.7.6_1.1.99.chk
Connect request failed

C:\>

 

So far wil i come, but he don't want install or upgrade the firmware?? 

 

 

Regards,

Vxd79

Message 13 of 15
vxd79
Aspirant

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

Yes finely after a couple of time i fix the problem and the router is working againSmiley Wink

 

C:\>tftp -i 192.168.1.1 put R7000-V1.0.7.6_1.1.99.chk
Transfer successful: 27975738 bytes in 25 second(s), 1119029 bytes/s

 

With the cable it fix the router for meSmiley Wink

 

Regards,

vxd79

View solution in original post

Message 14 of 15
ElaineM
NETGEAR Employee Retired

Re: R7000 Bricked after 1.0.7.6_1.1.99 firmware

@vxd79 Glad to hear that it's back to life! 

Thank you for the feedback. 

ElaineM
NETGEAR Community Team
Message 15 of 15
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