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R7000 Crashes streaming Apple Content

62Skidoo
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R7000 Crashes streaming Apple Content

Hello. I've a Nighthawk R7000 with firmware V1.0.9.32_10.2.34. Everything runs great except, whenever I stream a movie to any of my Apple TV (Gen 3) devices via the AppleTV Movie app, the router will either drop the connection to the AppleTV or the R7000 will crash completely (reboots itself). This is a continual issue. The router will stream anywhere from 10 sec to two minutes of video and then repeat the cycle. Same issue on both the 2.4 and 5 GHz bands.

 

The back end WAN connection is solid, fast and has enough bandwidth.

 

No problem streaming Netflix, Amazon Prime, etc, (throug hthe same AppleTV) only content streamed from Apple.

 

Anyone else seeing this? Thoughts on a work around? FWIW, same issue on the firmware load before this current one. Thanks.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 3
Blanca_O
NETGEAR Moderator

Re: R7000 Crashes streaming Apple Content

Hi 62Skidoo, 

 

Welcome to NETGEAR Community! 

 

Please check if there is an available update for the said app. 

 

Regards, 
Blanca 
Community Team

Message 2 of 3
Blanca_O
NETGEAR Moderator

Re: R7000 Crashes streaming Apple Content

Hi 62Skidoo, 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

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