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R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

shamarin
Virtuoso

R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

In new R7000  V1.0.7.12 firmware found an issue with IGMP Proxy, that there is a big delay before video appear, when i try to open IPTV channels on my PC or when i switch on my cable STB. Delay happens on first start of IPTV - there is no video on channel till i manually switch the channel to another. And also delay happens on switching channels - on some channels there is a big delay before video begins. On previous firmware it's ok. So this is a bug.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 16
ElaineM
NETGEAR Employee Retired

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Which firmware is a stable one for you? 

Did you reset after upgrading? 

ElaineM
NETGEAR Community Team
Message 2 of 16
shamarin
Virtuoso

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

In header firmware is writen. The latest 1.0.7.12. Hardware reset did after an upgrading. Result is the same. Now downgraded to 1.0.7.10

Message 3 of 16
ElaineM
NETGEAR Employee Retired

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

The firmware that works/stable for you is 1.0.7.10. 

I will forward this information for our engineers to test. 

By the way, who is your ISP? 

ElaineM
NETGEAR Community Team
Message 4 of 16
shamarin
Virtuoso

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

My ISP is Rostelecom. I can also give an access via Teamviewer for engineers to get logs info.

Message 5 of 16
ElaineM
NETGEAR Employee Retired

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Is the QoS turned on? If it is, the dynamic QoS investigate all packets through the router so the traffic would be slower than usual.

How long is the delay?

 

ElaineM
NETGEAR Community Team
Message 6 of 16
shamarin
Virtuoso

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Dynamic QoS is disabled. Delay is more when about one minute.

Message 7 of 16
gumicsirke
Aspirant

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Same issue here.

The last stable build what I used: 1.0.7.2 (I haven't tried the newer ones, only 1.0.7.12), no QoS enabled.

 

With 1.0.7.2 both "Disable IGMP Proxying" and "Support British Telecom (BT)IGMP Proxying" unticked the IPTV works flawlessly.

With 1.0.7.12 the video stops after a few seconds and it works again after 30 sec. After switching channels the video works again only for a few seconds then it stops.

With the "Disable IGMP Proxying" option ticked the video stops and never continues, so the feature works well in the earlier version (1.0.7.2), but not in the latest (1.0.7.12).

 

ISP: Magyar Telekom (Hungary)

ISP -> optical wire -> Huawei HG8245H modem -> R7000 -> IPTV box

 

Factory reset was done before&after fw upgrade.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 8 of 16
ElaineM
NETGEAR Employee Retired

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Let me check this with our engineering team. I will provide an update soon. 

ElaineM
NETGEAR Community Team
Message 9 of 16
shamarin
Virtuoso

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Any news about an update?

Message 10 of 16
CanuckRS
Aspirant

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Same problem here.  Downgrading firmware.

Message 11 of 16
shamarin
Virtuoso

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

What's with new firmware? One mont is gone.

Message 12 of 16

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

any news from @ElaineM ?

Message 13 of 16
shamarin
Virtuoso

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Update my router to new FW version 1.0.8.34 manually and IGMP Proxy delay is not fixed.

Message 14 of 16
CanuckRS
Aspirant

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

How soon to expect update here?  Seems like they've ignored this issue so far.

Message 15 of 16
shamarin
Virtuoso

Re: R7000 Firmware 1.0.7.12 lag in IGMP Proxy on IPTV

Just wait. In next update i think it will be fixed. Engineers knew about this problem.

Message 16 of 16
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