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R7000 Firmware 1.0.9.58 firmware 5GHz not working

naaaj11411
Tutor

R7000 Firmware 1.0.9.58 firmware 5GHz not working

I installed 1.0.9.58 on my R7000 a couple nights ago using the web interface. Ever since the udpate, my 5GHz isn't working well. My iPhone, Fire TV, Macbook Pro all keep dropping connections. When I try to reconect it says invalid password. Something is wrong with this firmware.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 12
naaaj11411
Tutor

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

Actually, it wasn't just 5GHz that was problematic. 2.4GHz was dropping after a while, too, and I couldn't re-connect.

I tried wired connection, which also stopped working after a few minutes.

I rebooted, and then used wired connection immediately to downgrade to 1.0.9.42, and now it seems to work fine.

 

Given this experience, I should turn off the automatic firmware update feature.

Message 2 of 12
shamarin
Virtuoso

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

My 5 GHz devices connection good without any drop of the connection with 1.0.9.58. With 1.0.9.42 FW i was having such issues that you describe.

Message 3 of 12
Retired_Member
Not applicable

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

Could be someone messing with us nobody else has problems
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 4 of 12
glennf14
Tutor

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

I'm having very similiar issues with my R7000 on the 5ghz band on firmware V1.0.9.58_10.2.58, including the incorrect password issue. I downgraded the firmware and that just seemed to make things worse (devices on the 2.4ghz band couldn't reach the internet). I should've done a factory reset after downgrading to see if that cleared things up. Instead I re-upgraded and then did the factrory reset. Things have gotten slightly better, but running a continuous ping on the gateway (192.168.1.1) when on the 5ghz band has some interesting results. Every so often, the ping will continuously timeout for a couple minutes and then come back to life. Notice the latency spikes just before and after the drop. Smells like a memory leak perhaps?

Also, it's ludicrous to suggest to customers that they factory reset their router after every firmware upgrade. If you can't develop your software to upgrade somewhat gracefully, then you're doing it wrong. How about folks like me that have almost 50 DHCP reservations? Copying/pasting all those back in ain't fun.

See below:

 

64 bytes from 192.168.1.1: icmp_seq=82 ttl=64 time=1.096 ms

64 bytes from 192.168.1.1: icmp_seq=83 ttl=64 time=2.252 ms

64 bytes from 192.168.1.1: icmp_seq=84 ttl=64 time=2.543 ms

64 bytes from 192.168.1.1: icmp_seq=85 ttl=64 time=2.870 ms

64 bytes from 192.168.1.1: icmp_seq=86 ttl=64 time=2.567 ms

64 bytes from 192.168.1.1: icmp_seq=87 ttl=64 time=2.125 ms

64 bytes from 192.168.1.1: icmp_seq=88 ttl=64 time=50.696 ms

64 bytes from 192.168.1.1: icmp_seq=89 ttl=64 time=197.584 ms

Request timeout for icmp_seq 90

Request timeout for icmp_seq 91

...

Request timeout for icmp_seq 154

64 bytes from 192.168.1.1: icmp_seq=155 ttl=64 time=987.250 ms

64 bytes from 192.168.1.1: icmp_seq=156 ttl=64 time=0.838 ms

64 bytes from 192.168.1.1: icmp_seq=157 ttl=64 time=2.869 ms

64 bytes from 192.168.1.1: icmp_seq=158 ttl=64 time=0.890 ms

64 bytes from 192.168.1.1: icmp_seq=159 ttl=64 time=0.967 ms

64 bytes from 192.168.1.1: icmp_seq=160 ttl=64 time=0.780 ms

Model: R7000
Message 5 of 12
dan-dunham
Aspirant

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

I had the exact same issue with 1.0.9.42 and had to drop back on fw version. Keep an eye on things, you might need to downgrade another version.
Message 6 of 12
glennf14
Tutor

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

Thanks! I'll give that a shot. Also, looks like Netgear has removed 1.0.9.58 from R7000's support page. Hopefully we'll hear from them soon on this thread...

Model: R7000
Message 7 of 12
ablatt
Apprentice

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

What's the latest known 'good' firmware version for the R7000?

Message 8 of 12
glennf14
Tutor

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

Update: Last night I downgraded to 1.0.9.42, and after downgrading I did a factory reset. I reapplied all my settings manually then rebooted. Everything seems to be back to normal and is stable. I let ya'll know if I hit any issues with 1.0.9.42, but so far so good.

Model: R7000
Message 9 of 12
shamarin
Virtuoso

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

For me the latest best FW is removed 1.0.9.58 version. I have no issues with it, even for 5 GHz wireless devices.

Message 10 of 12
dan-dunham
Aspirant

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

Cool, let us know in a few weeks how stable it is, I might try that one on a bit.
Message 11 of 12
shamarin
Virtuoso

Re: R7000 Firmware 1.0.9.58 firmware 5GHz not working

It's stable. My 5 GHz smart TV connecting very well with out any disconnections.

Message 12 of 12
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