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Re: R7000 Firmware update failure
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R7000 - FIRMWARE WON'T UPDATE USING THE APP. ROUTERLOGIN.NET WON'T ACCEPT SERIAL NUMBER, HOW DO I EXECUTE DOWNLOADED FIRMWARE UPDATE?
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if its asking for the serial number, you're going through the forgot password option. You might have to reset to factory defaults and log in, do your upgrade, and then re-setup the router.
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Re: R7000 Firmware update failure
have you tried logging in via the gui at the default address? usually 192.168.1.1 but you can pull up a command promt and type ipconfig and get your gateway address from there.
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Re: R7000 Firmware update failure
I can log in an bring up the GUI but it does not recognize my serial number and so I cannot advance to the next screen.
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if its asking for the serial number, you're going through the forgot password option. You might have to reset to factory defaults and log in, do your upgrade, and then re-setup the router.
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Re: R7000 Firmware update failure
Thank you very much. The factory reset worked and I then was able to access the Genie platform and complete the update. I really appreciate your assistance.
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