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Re: R7000 Internet Dropping Consistantly

LiquidPhire
Tutor

R7000 Internet Dropping Consistantly

Hey guys,

Like many others on this forum, I'm having issues with my R7000 dropping connections constantly. I'm running it in router mode behind a Motorola cable modem, with all the traffic behind it. I've run concurrent ping sessions from my Motorola's wifi to verify it's the R7000 and not something upstream and things connected to the R7000 will fail to reach out when things on my modem will do just fine. Even the router log itself reports that it's dropping connections:

 

Time synchronized with NTP server] Friday, Apr 03,2020 11:36:27
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:36:27
[DHCP IP: (192.168.1.10)] to MAC address 60:6B:FF:F2:02:1F, Friday, Apr 03,2020 11:36:25
[Time synchronized with NTP server] Friday, Apr 03,2020 11:33:51
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:33:17
[Admin login] from source 192.168.1.14, Friday, Apr 03,2020 11:32:50
[DHCP IP: (192.168.1.14)] to MAC address C8:E0:EB:5C:6E:7B, Friday, Apr 03,2020 11:32:47
[Time synchronized with NTP server] Friday, Apr 03,2020 11:31:53
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:31:52
[Time synchronized with NTP server] Friday, Apr 03,2020 11:30:57
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:30:57
[Time synchronized with NTP server] Friday, Apr 03,2020 11:30:08
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:30:07
[Time synchronized with NTP server] Friday, Apr 03,2020 11:30:03
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:29:30
[Time synchronized with NTP server] Friday, Apr 03,2020 11:28:51
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:28:51
[Admin login] from source 192.168.1.4, Friday, Apr 03,2020 11:28:11
[Time synchronized with NTP server] Friday, Apr 03,2020 11:27:31
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:27:31
[Time synchronized with NTP server] Friday, Apr 03,2020 11:26:49
[Internet connected] IP address: 192.168.0.11, Friday, Apr 03,2020 11:26:49

 

Flashed down to .42, soft resets, hard resets, factory resets. I've done it. Having to work from home and I'm constantly getting dropped from calls. I'm at my wits end and ready to throw this thing in the trash. Any final tips before I do so?

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 11
antinode
Guru

Re: R7000 Internet Dropping Consistantly

> [...] my R7000 [...]

 

> Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router

 

   Which model is it really?

 

> [...] I'm running it in router mode behind a Motorola cable modem,
> [...]

 

   Has your (unspecified) "a Motorola cable modem" a model number?

 

> [...] with all the traffic behind it.

 

   I don't know what that means.  In my world, "traffic" travels between
things.

 

> [...] I've run concurrent ping sessions from my Motorola's wifi [...]


   If your (unspecified) "Motorola" has "wifi", then I'd infer that it's
a modem+router, not a simple modem.  In which case, configuring your
(unspecified) "Motorola" as a modem-only might make some sense.  Or else
configure the R7000 as a wireless access point.

 

   Why are you using the R7000 with your (unspecified) "a Motorola cable
modem"?

 

> Flashed down to .42, [...]

 

   Is V1.0.9.42_10.2.44 your current firmware version?  (Else, what is?)

 

> [...] soft resets, hard resets, factory resets. [...]

 

   I don't know what those terms mean to you.  Visit
http://netgear.com/support , put in your model number, and look for
Documentation.  Get the User Manual.  Read.  Look for "reset"?  Does
Netgear have names for the things which you're doing?


> [...] I'm at my wits end and ready to throw this thing in the trash.
> [...]

 

   I'd pay for (reasonable) shipping, if you want to dispose of it.

Message 2 of 11
LiquidPhire
Tutor

Re: R7000 Internet Dropping Consistantly

 >Has your (unspecified) "a Motorola cable modem" a model number?

 

Motorola N300 Modem / Router (MG7310)

One of these: https://www.cox.com/residential/support/motorola-mg7310.html

I disable wireless on it so it simply sits between the cable line and my internal network.

 

  >I don't know what that means.  In my world, "traffic" travels between
things.

 

1 coaxil coming in, one CAT-5 cable going out to the R7000. All other devices are wired or wirelessly connected to the R7000.

 

so WAN <-> Motorola <-> R7000 <-> all other devices. 

 

>If your (unspecified) "Motorola" has "wifi", then I'd infer that it's
a modem+router, not a simple modem.  In which case, configuring your
(unspecified) "Motorola" as a modem-only might make some sense.  Or else
configure the R7000 as a wireless access point.

 

This is my normal configuration. I only turn on the modem wifi if the R7000 is having a fit and I need immediate internet access for some reason or another.

 

I actually had the R7000 configured as a wireless access point in a previous network configuration, but that disables some of the QOS and bandwidth montioring features. So when simplified my network a couple months ago, I switched it over to router mode.

 

>Why are you using the R7000 with your (unspecified) "a Motorola cable
modem"?

 

Because the motorola only has a 2.4ghz band, the coverage is kind of weak, speed is meh, and the LAN management feature set is barebones.

 

>Is V1.0.9.42_10.2.44 your current firmware version?  (Else, what is?)

 

Correct. I read this was the most stable build, but switching to it didn't solve my issues...

 

> [...] soft resets, hard resets, factory resets. [...]

 

Soft reset, pressing the reboot button in the web interface or via the Nighthawk app.

Hard reset, power cycling the router by turning it off via the button on the back, waiting 60 seconds, and turning it back on.

Factory reset, holding the reset button on the back of the router to initiate the Factory Reset as outlined on page 111 of the user manual.

 

> I'd pay for (reasonable) shipping, if you want to dispose of it.

 

Certainly willing to consider it if it's not solvable.

Message 3 of 11
antinode
Guru

Re: R7000 Internet Dropping Consistantly

> Motorola N300 Modem / Router (MG7310)

 

   Ok.  There's a router in there.  Cascading that router with the R7000
router can cause many kinds of problems.  Possibly, including yours.

 

> I disable wireless on it so it simply sits between the cable line and
> my internal network.

 

   How, exactly?  If all you did was disable its wireless radios, then
it's still a router.  (Just a less useful one.)

 

> This is my normal configuration. [...]

 

   Ok, but it's still wrong.  (Or, at least, problematic.)

 

> I actually had the R7000 configured as a wireless access point in a
> previous network configuration, [...]

 

   That was a good plan.  That arrangement avoids the
multiple-NAT-router problems.


> [...] but that disables some of the QOS and bandwidth montioring
> features. [...]

 

   Yup.  https://kb.netgear.com/26765/

 

> [...] So when simplified my network a couple months ago, I switched it
> over to router mode.

 

   "simplified" is one word for it.

 

   The alternative one-router scheme which uses the R7000 as the one
router would be to configure the MG7310 as a modem-only ("bridge mode").

 

> Because the motorola only has a 2.4ghz band, [...]

 

   If you want the router features of the R7000, then you probably want
the R7000 to be the router, and the MG7310 as a modem-only.  One of us
may need to do a Web search to find out how to arrange that (assuming
that it's possible -- I'd expect that it is).

 

   Note that Netgear has recently released a new R7000 firmware version:
"V1.0.11.100_10.2.100".  I wouldn't expect it to matter in this case,
but if you get the ".42" version to work, then the new one might be ok,
too.

Message 4 of 11
LiquidPhire
Tutor

Re: R7000 Internet Dropping Consistantly

>How, exactly?  If all you did was disable its wireless radios, then
it's still a router.  (Just a less useful one.)

 

Yes, just turn off the radio.

 

>   "simplified" is one word for it.

Well that configuration had a powerline adapter involved, and had some devices plugged straight into the Motorolla and others into the R7000... it was more complicated because it had more failure points.

 

>The alternative one-router scheme which uses the R7000 as the one
router would be to configure the MG7310 as a modem-only ("bridge mode").

 

Well as it turns out, this modem does actually have this feature,


Primary Network Bridged:
When Enabled, traffic to and from all devices connected to your cable modem/...

At one point I played with this feature, but it seemed to cause some network instability so i backed away from it. I can give it another shot though.

 

So for this, would it be best to basically put the modem into bridge mode, turn off it's DHCP, and let everything fall back onto the R7000?

 

Message 5 of 11
antinode
Guru

Re: R7000 Internet Dropping Consistantly

> [...] would it be best to basically put the modem into bridge mode,
> turn off it's DHCP, and let everything fall back onto the R7000?

 

   That's my claim (more or less).

 

   Almost certainly, you want one router, not more.  If you prefer the
router features of the R7000 to those of the MG7310, then you want the
R7000 to be that router.  That decision forces the MG7310-as-modem-only
decision.  I've never dealt with an MG7310, so I know nothing, but I'd
expect that its "Primary Network Bridged" (modem-only) mode would
disable its whole router section, including its DHCP server, and also
its wireless access point section, so, by itself, that one option should
do the whole job, without your needing to bother with other settings.

 

   And, if the MG7310 is acting as a modem-only, then you can connect
only one device to it, namely the (WAN/Internet port of) the R7000, so
all your client devices would need to be connected to the R7000.

 

   Will that solve all your (networking) problems?  Only one way to find
out.

Message 6 of 11
LiquidPhire
Tutor

Re: R7000 Internet Dropping Consistantly

OK so I tried Primary Network Bridge again to see what happens. The long and short of it is that nothing on the LAN side was able to connect to things on the WAN side. There were a lot of quirkly behavoirs, but let me try to zero in on the facts.

 

For the R7000 to even obtain an IP, it seems to have to be the only device connected to the Motorola, and the Motorola has to be booted first before the R7000. It gets issued a Web IP address (not 196.168.*.*) and gets DNS servers. Even the web light on the R7000 is white. 

 

But nothing connected to the R7000 can connect to the web:

- No DNS lookups (www.google.com doesn't resolve)

- No pings (can't ping 8.8.8.8)

- Internal devices can see each other, and can see the R7000, and can see the Motorola, but can't see anything past the Motorola.

 

For the time being, I've gone ahead and rolled that back and turned off Primary Network Bridge because it just didn't work (and disabling it brought the net right back). So back to WAN -> Motorola (192.168.0.1) -> R7000 (192.168.1.1) -> LAN Devices. 

 

Incidentally, when these net drops occur, its almost like a physical disconnection because the web light on the R7000 goes out, and then it cycles through a reconnection. So just to try it, I've gone ahead and swapped the CAT5 between the Motorola and the R7000 just to see if that makes a difference. I'm also going to flash that new hardware that released yesterday, just to see.

Message 7 of 11
additude
Virtuoso

Re: R7000 Internet Dropping Consistantly

I'm going to jump in here, antinode has directed you correctly to setup your Motorola as a Modem Only and use the R7000 as your router.

With the Motorola setup in Bridge Mode:

A Verified Good Ethernet cable and connection must come from the Motorola to the WAN port on the R7000.

The R7000 must have DHCP enabled and WiFi enabled.

The R7000 must have the proper setup in the Internet Settings section on page 25 of the user manual.

It's possible that you may need to contact your ISP for settings or it is possible that these settings are visible in the Motorola settings when the Motorola is in Modem/Router mode.

 

Make sure that is all in place.

 

Message 8 of 11
Monroe78
Tutor

Re: R7000 Internet Dropping Consistantly

I was having the same issue with my router and it turned out to be a corrupted fire stick believe it or not.  Once I reset my fire stick to factory defaults it solved the connection issues immediately.  What all do you have connected to your router?

Message 9 of 11
HoneyHog
Aspirant

Re: R7000 Internet Dropping Consistantly

I was having the same problem as OP (losing internet 2-3 times a day, devices couldn't get IP or something), and thanks to Firestick man, I at least stemmed the issue... I updated the router firmware (to 1.0.11.104) in the process of trying to install a new wireless printer (Brother L2350DW) and thought it was that (the firmware), but I turned off the printer yesterday and viola. I'm no longer losing internet and having to setup 2-4 of my 9 google homes 2-3 times a day.

 

At this point do I blame the printer, or can the router still be "fixed" to accomodate this new printer?

 

Sorry, I'm obviously not as technical as present company Smiley Happy

 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 10 of 11
Paulo88
Aspirant

Re: R7000 Internet Dropping Consistantly

Came here for the exact same issue.

I lose the internet around 2 or 3 times every couple of days.  When I do I go to the router and it looks like its rebooting.

 

Message 11 of 11
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